Kernrechtsfrage
Whether Helsana committed a denial or undue delay of justice by not yet issuing a benefits decision
Extrahierter Entscheid
The insurer did not act unlawfully; the time taken for investigations and the decision to order further multidisciplinary assessment were still reasonable in view of the unclear medical record.
Extrahierte Begründung
After the accident report, Helsana gathered medical reports and other evidence. The file did not yield a conclusive picture, and serious doubts remained about causation and incapacity. Further clarification within the given timeframe was therefore not an unnecessary prolongation.