Kernrechtsfrage
Whether the insurer committed an unlawful delay or denial of justice by failing to issue a decision after the remand proceedings.
Extrahierter Entscheid
The insurer was in unlawful delay because it failed to decide or order further investigations within a reasonable time despite the long duration of the file.
Extrahierte Begründung
A party may not wait indefinitely for the outcome of a possible criminal investigation or rely on doubts about the file; under the investigation principle and the duty to decide promptly, it had to issue at least an interim decision.