Kernrechtsfrage
Whether the complaint alleging failure to issue a decision had become moot after the insurer issued a formal refusal decision.
Extrahierter Entscheid
Yes. Once the insurer issued the appealable decision on 2019-01-17, no further delay or refusal to decide could be established.
Extrahierte Begründung
A refusal-to-act complaint presupposes an outstanding request for an appealable decision. The court found that the insurer had answered the request within the relevant time frame; at most, the claimant had asked for reasons, not expressly for an appealable decision. The matter was therefore moot and had to be removed from the docket.