Allscripts Healthcare, LLC v. Etransmedia Tech., Inc.

Allscripts Healthcare, LLC v. Etransmedia Tech., Inc., 2016 NCBC 23.

STATE OF NORTH CAROLINA IN THE GENERAL COURT OF JUSTICE
SUPERIOR COURT DIVISION
COUNTY OF WAKE 14 CVS 11860

ALLSCRIPTS HEALTHCARE, LLC )
Movant, )
)
v. ) OPINION AND ORDER
)
ETRANSMEDIA TECHNOLOGY, INC., )
Respondent. )

THIS CAUSE, designated a mandatory complex business case by Order of the Chief

Justice of the North Carolina Supreme Court, pursuant to N.C. Gen. Stat. § 7A-45.4(b)

(hereinafter, references to the North Carolina General Statutes will be to "G.S."), and

assigned to the undersigned Special Superior Court Judge for Complex Business Cases,

comes before the Court upon Plaintiff/Movant Allscripts Healthcare, LLC's ("Allscripts")

Motion for Declaratory and Injunctive Relief ("Allscripts Motion") and Defendant/Respondent

Etransmedia Technology, Inc.'s Motion to Dismiss or Stay and Compel Arbitration

("Etransmedia Motion," together with Allscripts Motion, "Motions"). On January 28, 2016,

the Court held a hearing on the Motions.

THE COURT, after reviewing the Motions, briefs in support of and in opposition to

the Motions, the record evidence filed by the parties, the arguments of counsel, and other

appropriate matters of record, CONCLUDES that the Etransmedia Motion should be

GRANTED, and the Allscripts Motion should be DENIED for the reasons discussed below.

Morningstar Law Group by W. Swain Wood, Esq., J. Christopher Jackson, Esq., and
John T. Kivus, Esq., and Barnes & Thornburg, LLP by Mark L. Durbin, Esq. for
Plaintiff/Movant Allscripts Healthcare, LLC.

Ellis & Winters LLP by Thomas H. Segars, Esq. and Jeremy Falcone, Esq., and
Salazar and Erikson, LLP by Dana L. Salazar, Esq. for Defendant/Respondent
Etransmedia Technology, Inc.

McGuire, Judge.
PROCEDURAL HISTORY

1. The procedural history of the matter before the Court is long and somewhat

complex. These parties, as will be discussed more thoroughly below, submitted a previous

dispute to arbitration, which resulted in an award in Etransmedia's favor ("First

Arbitration"). This civil action was initiated, and the parties filed cross-motions regarding

that award; Allscripts moved to modify the award, and Etransmedia moved to confirm the

award. Ultimately, on October 27, 2014, the Honorable Robert H. Hobgood confirmed the

award in the First Arbitration, and judgment was subsequently entered in Etransmedia's

favor.

2. On or about May 18, 2015, Etransmedia initiated a second arbitration

proceeding ("Second Arbitration")1 against Allscripts under the arbitration agreement in the

Partner Agreement.2 On June 9, 2015, Allscripts filed the Allscripts Motion. The Allscripts

Motion seeks a declaration that claims set forth in by Etransmedia in the Second Arbitration

are not subject to compulsory arbitration and are barred by the doctrine of res judicata.

3. On June 25, 2015, Etransmedia responded to the Allscripts Motion, and filed

the Etransmedia Motion. The relief sought in the Etransmedia Motion is, essentially, the

converse of that sought in the Allscripts Motion; namely, that this Court dismiss or stay any

pending civil action and compel Allscripts to participate in the Second Arbitration.

4. The Motions have been fully briefed and argued, and are ripe for

determination.

1 AAA Case No. 01-15-0003-5566.
2See Second Agarwal Aff. (June 25, 2015), Ex. R. The Partner Agreement is discussed more thoroughly
below.
FACTUAL BACKGROUND

5. The factual background of this case was recited in the Court's Order on Motion

for Temporary Restraining Order and Preliminary Injunction entered on December 22, 2015

("Preliminary Injunction Order"), and that background, to the extent it is not recited below,

is incorporated herein by reference.3

a. The Parties.

6. Allscripts is a healthcare-related software provider with its primary offices in

Raleigh, and in Chicago, Illinois. Allscripts develops practice management and electronic

health record software systems for physician practices. These software systems included the

MyWay and Professional software products. Allscripts' software offerings enable healthcare

providers to comply with federal meaningful use requirements.

7. Etransmedia delivers electronic health record, practice management,

connectivity and revenue cycle management services to medical practices and health

systems.4 Etransmedia resold certain Allscripts software products, including Allscripts'

MyWay and Professional products, together with additional Etransmedia services related to

the products. Etransmedia purchased product licenses from Allscripts and then resold them

to end users.

b. The Partner Agreement and the First Arbitration.

8. On April 10, 2008, Etransmedia entered into an agreement with Misys

Healthcare Systems, LLC ("Misys") regarding the purchase, promotion, resale, and hosting

3 Although findings of fact made for the purpose of resolving a motion for preliminary injunction are

not binding on the Court for the purpose of resolving the merits of a dispute, see A.E.P. Indus., Inc. v.
McClure, 308 N.C. 393, 400 (1983), the parties have not presented any additional factual information
that was not before the Court when ruling on Allscripts' preliminary motions.
4 Agrawal Aff. (June 25, 2015) ¶ 3. As in the Court's Preliminary Injunction Order, the unsealed

affidavit of Vikram Agrawal, cited here, is hereinafter referred to as "Agrawal Aff.," while the
provisionally sealed version is cited as "Second Agrawal Aff."
of "Products and/or Services" ("Partner Agreement"). The Partner Agreement provided the

terms under which Etransmedia would sell and service Misys products, specifically including

MyWay and several other products offered by Misys at that time. The Partner Agreement

contained an arbitration clause, through which the parties agreed that any dispute "in

connection with the negotiation, execution, interpretation, performance or non-performance"

of the Partner Agreement would be subject to arbitration "in accordance with the law of the

state of North Carolina and the rules of the American Arbitration Association."5

9. On or about October 10, 2008, Allscripts merged with Misys and succeeded to

its rights and obligations in the Partner Agreement.6 Allscripts and Etransmedia

subsequently agreed that Etransmedia would also sell an Allscripts’ product called

“Professional”, along with other services related to Professional, but the parties never entered

into a separate written agreement for the sale of Professional.

10. Etransmedia sold MyWay licenses and services from 2008 through 2012, and

sold Professional licenses and services from 2009 through 2015.7 At Allscripts’ request,

Etransmedia pre-purchased the MyWay and Professional licenses in bulk for resale to end

users. Allscripts required a reseller order form each time Etransmedia pre-purchased the

licenses. The same form was used for the pre-purchase of both the MyWay and Professional

products.8

11. On October 5, 2012, Allscripts announced that it would phase out and

discontinue the MyWay product. At the time of the announcement, Etransmedia had made a

substantial investment in MyWay, had an existing customer base using the MyWay product,

and held a substantial number of pre-purchased but unsold MyWay licenses. Accordingly,

5 Etransmedia Arbitration Demand ("Demand"), Ex. 1, ¶ 19(d).
6 Final Arbitration Award ¶¶ 4 and 8.
7 Agrawal Aff. ¶ 6.
8 Id. at ¶ 7.
Etransmedia objected to Allscripts' discontinuation of MyWay. Ultimately, the parties were

not able to resolve the issues related to the MyWay product.

12. On August 7, 2013, Allscripts initiated the First Arbitration pursuant to the

arbitration clause in the Partner Agreement. In the arbitration, Allscripts sought "resolution

of 'any and all disputes between'" the parties.9 In response, Etransmedia asserted nine

counterclaims based on Allscripts' conduct surrounding the discontinuation of the MyWay

product.10 On August 14, 2014, an arbitration panel issued an award in favor of Etransmedia

on its counterclaims of over $9.7 million. As noted above, on October 28, 2014, the Honorable

Robert H. Hobgood entered an Order enforcing the award of the arbitration panel in the First

Arbitration.

c. The Second Arbitration.

13. On or about May 18, 2015, Etransmedia initiated the Second Arbitration

against Allscripts.11 Etransmedia alleged that after the award in the First Arbitration was

issued:

Allscripts began taking several steps that frustrated Etransmedia's work on
Professional. For example, Allscripts began refusing to upgrade Etransmedia's
Professional clients' software, declined to activate unsold Professional licenses
in Etransmedia's inventory, and refused to provide ancillary products to any
of Etransmedia's professional clients. When Etransmedia protested, Allscripts
claimed that its non-renewal of the Partner Agreement justified its actions.
When clients complained about the impact of Allscripts' failure to update their
Professional software, Allscripts demanded full retail payment up front and,
for some clients, amended order forms with changed terms, including the
elimination of mandatory arbitration. For several months, Etransmedia
attempted to resolve the issues through direct discussions with Allscripts.
Etransmedia was unsuccessful.12

9 Final Arbitration Award ¶ 14.
10 Id. at ¶¶ 5, 15.
11 See Second Agarwal Aff., Ex. R.
12 Cons. Mem. Law Opp. Decl. and Inj. Relief p. 7.
In the Second Arbitration, Etransmedia raises essentially the same causes of action

regarding the Professional product that it raised regarding the MyWay product in the First

Arbitration.

14. On June 9, 2015, Allscripts filed the Allscripts Motion in this Court seeking a

declaration that the claims raised by Etransmedia in the Second Arbitration "are not subject

to compulsory arbitration and are barred by res judicata."13 Subsequently, Etransmedia filed

its motion, contending that its claims are subject to arbitration and, to the extent Allscripts

raises a res judicata challenge to those claims, that issue should be heard by the arbitration

panel and not by this Court.14

15. After the Motions were filed, Allscripts filed its Motion for Temporary

Restraining Order and Preliminary Injunction, referenced above, in which it sought to enjoin

the Second Arbitration until such time as the Court could rule on the Motions. On December

22, 2015, the Court denied the Motion for Temporary Restraining Order and Preliminary

Injunction. The Court concluded that Allscripts had failed to show a likelihood of success on

the merits of its underlying claim as to the arbitrability of the dispute regarding the

Professional product, and had failed to show that irreparable harm would result if the

requested injunction was not entered and it were required to arbitrate those claims15 The

Court now considers the Motions on their merits.

DISCUSSION

16. The Motions currently before the Court present the same question, albeit

framed from different perspectives: Are the claims raised by Etransmedia in the Second

Arbitration subject to compulsory arbitration under the Partner Agreement? It is undisputed

13 Allscripts Mot. p. 5.
14 Shortly after the filing of the Initial Motions, the parties filed their Joint Motion for Stay, which was

granted by the Court and resulted in a stay of proceedings until late October 2015.
15 Preliminary Injunction Order ¶¶ 24, 26-27.
that the Partner Agreement contained a written agreement to arbitrate at least some

disputes, and that the parties previously arbitrated under that provision. The parties

disagree, however, as to the applicability of that provision to disputes arising out of the

Professional product. Allscripts contends that the parties never intended or agreed that the

Partner Agreement would govern the sale of Professional licenses, and that disputes

regarding the Professional product are not subject to the Partner Agreement's arbitration

provision. Etransmedia contends that the facts show that the parties intended to and did

treat the Partner Agreement as applicable to the Professional product, and that the

arbitration provisions in the Partner Agreement should be applied to its claims in the Second

Arbitration.

17. Whether framed from the perspective of the party seeking to compel or prohibit

arbitration, the Court is charged with summarily deciding the question of arbitrability. See

G.S. § 1-569.9(a), (b). In doing so, the Court must determine "(1) whether the parties have a

valid agreement to arbitrate, and (2) whether the subject of the dispute is covered by the

arbitration agreement." Bass v. Pinnacle Custom Homes, Inc., 163 N.C. App. 171, 175 (2004).

18. As an initial matter, it is undisputed that the Partner Agreement was executed

by Etransmedia and Misys prior to Allscripts' merger with Misys, and thus prior to the

opportunity for Etransmedia to sell Professional, an Allscripts product. It is also undisputed

that the parties did not enter into a new written agreement specifically regarding the

Professional product, but instead sold that product under existing agreements. The operative

question, then, is whether the parties intended that the sale of Professional licenses would

be governed by the Partner Agreement, and subject to the arbitration provision therein.

19. As set out in the Preliminary Injunction Order, the facts before the Court show

that the parties intended the terms of the Partner Agreement to apply to their relationship

regarding the Professional product. First, Allscripts has not cited to evidence in the record
nor argued that Allscripts and Etransmedia did not transact business with regard to

Professional in exactly the same way as it had regarding MyWay. Instead, the evidence

shows that the parties treated the MyWay and Professional products in the same manner.

Allscripts required Etransmedia to pre-purchase the licenses for both products for resale to

end users, used the same forms for the pre-purchases, and provided offered at least some of

the same additional services to end users for both products.16 The record evidence also

includes internal emails between Allscripts' employees showing that Allscripts approved the

sale of Professional licenses pursuant to the Partner Agreement after it was discovered that

a new agreement had not been executed that specifically governing the sale of the

Professional product.17

20. The letter sent from Allscripts to Etransmedia regarding discontinuation of the

MyWay product also provides evidence that Allscripts intended the Partner Agreement to

cover the parties' relationship as to the Professional product. The language of the letter itself

indicates that the parties intended the Partner Agreement to cover a variety of products and

services, not limited to MyWay.18 The letter refers to the Partner Agreement and to various

addenda to that agreement, including an addendum of August 31, 2010, entered into well

after Etransmedia had started selling the Professional product. The letter broadly reminded

Etransmedia of its "existing obligations arising out of its sale of Allscripts’ product licenses

to existing end users." Most significantly, the notification letter told Etransmedia to replace

existing MyWay licenses with Professional licenses pursuant to the terms of "the August 31,

2010 Addendum."19 The letter suggests that Allscripts considered the Partner Agreement and

16 The services included providing hosting of the MyWay and Professional applications on shared

servers for those end users who did not wish to use an in-house server model.
17 See Allscripts Mot., Ex. D., First Arb. Ex. 17.
18 See Second Agrawal Aff., Ex. I (providing that "Etransmedia shall not be permitted to purchase

additional products or services from Allscripts pursuant to the Partner Agreement") (emphasis added).
19 Id.
its addenda to be the agreement under which the parties' relationship, including sales and

service of the Professional product, was governed.

21. Finally, Allscripts' characterization of the Partner Agreement in the First

Arbitration supports the conclusion that the parties intended the Partner Agreement to

govern the entirety of their business relationship, not simply the sale of the MyWay product.20

In that arbitration, Allscripts raised issues related to the Professional product, namely

whether Allscripts was entitled to offset any amounts owed by Etransmedia related to the

Professional licenses sold against any award in favor of Etransmedia in the First

Arbitration.21 That Allscripts raised issues related to the Professional licenses in the First

Arbitration, which is inconsistent with its current position that claims related to that product

are not encompassed by any agreement to arbitrate, is additional evidence that these parties

intended the Partner Agreement to govern disputes related to the Professional licenses such

that those disputes are subject to compulsory arbitration.

22. Allscripts argues that Etransmedia failed to introduce evidence that shows

Etransmedia believed the Partner Agreement applied to Professional licenses. Allscripts

contends that, to the contrary, Etransmedia's CEO testified at the First Arbitration that

although Etransmedia placed orders for the Professional product and provided hosting

services, Allscripts did not provide Etransmedia with “a written agreement

with regard to Professional.”22 For the same reasons as discussed in the Preliminary

Injunction Order,23 the Court does not find Allscripts’ argument persuasive, particularly in

20 See Allscripts' Mot. Relief, Ex. B, Allscripts' Pre-Hearing Memorandum p. 6 ("Since April 10, 2008,
Allscripts' and Etransmedia's relationship has been governed by a Partner Agreement entered into
between Misys and Etransmedia on that date . . . .").
21 Allscripts' Mot. Relief, Ex. B., Allscripts' Post-Hearing Memorandum p. 30.
22 Id. at 5.
23 See Preliminary Injunction Order ¶ 16 (noting that, as to the testimony of Agrawal, "Allscripts reads

far too much into the testimony at the First Arbitration. Etransmedia's CEO's merely testified in
response to specific questions that the parties had not reduced to writing a separate agreement
light of the other record evidence showing that the Partner Agreement applied to both the

MyWay and Professional products.

23. Allscripts also argues that Etransmedia should be judicially estopped from

asserting that their claims regarding the Professional product fall under the Partner

Agreement because it took the position that no such agreement existed during the First

Arbitration. At the hearing on the Motions, Allscripts argued that in the First Arbitration

Etransmedia contended that there was no written agreement governing the Professional

product in order to avoid the economic loss rule and seek tort damages. In support of this

argument, Allscripts referred the Court to, inter alia, Etransmedia’ Post-Hearing

Memorandum from the First Arbitration, and to the panel's award from the First Arbitration.

These documents, however, do not support Allscripts' position. Etransmedia’s Post-Hearing

Memorandum argued that Allscripts owed Etransmedia duties “separate from and in

addition to the duties arising from the Partner Agreement” that supported an award of tort

and statutory damages.24 The panel in the First Arbitration awarded Etransmedia damages

under its statutory unfair and deceptive trade practices claim based on the panel’s conclusion

that “Allscripts owed Etransmedia duties distinct and separate from the duties it owed under

the parties’ contracts.”25 The damages awarded for that claim were based on Etransmedia’s

“purchase price of the MyWay licenses,” and not on any claims involving the Professional

product.26 The award did not expressly address the economic loss rule or Etransmedia’s

alleged position on whether the Partner Agreement covered the Professional product. On this

regarding sales or data hosting for the Professional product. The testimony presented to the Court
does not state, or suggest, that he testified that the parties did not use the Partner Agreement to
govern their relationship regarding the Professional product nor that the arbitration provision in the
Partner Agreement could not be applied to disputes about the Professional product.").
24 Etransmedia Post-Hearing Memo. p. 21.
25 Final Arbitration Award ¶ 41.
26 Id. at ¶ 43.
record, the Court concludes, in its discretion, that Etransmedia should not be judicially

estopped from taking the position it now asserts.27

24. In addition to arguing that the issues raised in the Second Arbitration are not

subject to arbitration at all, Allscripts contends that Etransmedia’s claims are barred by the

doctrine of res judicata. Allscripts argues that the determination of whether these claims are

barred by res judicata should be made by the Court, and not by the arbitration panel. These

arguments were raised with regard to Allscripts’ Motion for Temporary Restraining Order

and Preliminary Injunction, and for the same reasons discussed by the Court in the

Preliminary Injunction Motion (¶¶ 20-22), the Court concludes that Allscripts' res judicata

arguments must be decided in the first place by the arbitration panel.

CONCLUSION

25. Ultimately, the Court concludes that, on the record evidence currently before

it, the claims raised by Etransmedia in the Second Arbitration are subject to compulsory

arbitration under the terms of the Partner Agreement. Further, the Court also concludes that

any determination as to the impact of the doctrine of res judicata to those claims should be

addressed by the arbitration panel. Accordingly, the Court concludes that the Allscripts

Motion should be DENIED, and the Etransmedia Motion should be GRANTED.

THEREFORE, IT IS ORDERED that:

26. Allscripts' Motion for Declaratory and Injunctive Relief is DENIED.

27. Etransmedia's Motion to Dismiss or Motion to Stay and Compel Mediation is

GRANTED, and this matter is DISMISSED, without prejudice.

27 See Whiteacre Partnership v. Biosignia, Inc., 358 N.C. 1, 26 (2004) (recognizing the "inherent
flexibility" of applying judicial estoppel as a "discretionary equitable doctrine").
This the 17th day of March, 2016.

/s/ Gregory P. McGuire
Gregory P. McGuire
Special Superior Court Judge
for Complex Business Cases