100-16 Medicare Managed Care Manual: Chapter 11 - Medicare Advantage Application Procedures and Contract Requirements

Medicare Managed Care Manual
Chapter 11 - Medicare Advantage Application
Procedures and Contract Requirements
(Rev. 83, 04-25-2007)
NOTE: This chapter addresses Medicare Advantage contract requirements only, and
does not address Medicare cost-based managed care contract requirements. Information
on Medicare cost-based contract requirements can be found in Chapter 17.
Table of Contents
Transmittals for Chapter 11
01 - Introduction
10 - Definitions
20 - General Medicare Advantage Application and Contract Provisions
20.1 - Application Procedures and Conditions for Entering an MA Contract
20.2 - Evaluation and Determination of Applications
20.3 - Monitoring and Promoting Staff and Affiliated Provider Compliance with
Policies
30 - Minimum Enrollment Requirements for MA Organizations
30.1 - Minimum Enrollment Waiver
40 - Term and Effective Date of an MA Contract
50 - Contracting Prohibitions Under the Medicare Advantage (MA) Program
60 - MA Contract Renewal
60.1 - MA Contracts are Automatically Renewed
70 - Contract Nonrenewal
70.1 - Nonrenewal of MA Contract: MA Organization-Initiated
70.2 - Responsibilities of Nonrenewing MA Organizations
70.3 - Nonrenewal of MA Contract: CMS-Initiated
80 - Contract Terminations
80.1 - When CMS Terminates an MA Contract
80.2 - Termination Process When CMS Initiates Contract Termination
80.3 - Immediate MA Contract Termination by CMS
80.4 - When an MA Organization Terminates an MA Contract
80.5 - Termination Process When an MA Organization Initiates Contract
Termination
90 - Modification or Termination of an MA Contract by Mutual Consent

100 - MA Contract Provisions
100.1 - Material Provisions of an MA Contract
100.2 - Other Provisions of the MA Contract
100.3 - Beneficiary Financial Protections
100.4 - Provider and Supplier Contract Requirements
100.5 - Administrative Contracting Requirements
100.6 - Implementation of Written Policies With Respect to the Enrollee Rights
110 - MA Organization Relationship with Related Entities, Contractors, Subcontractors,
First-Tier and Downstream Entities
110.1 - General Requirements
110.2 - Delegation Requirements
110.3 - MA Oversight and Beneficiary Protection Guidance
110.4 - Policies and Procedures for Assessing Contracting Provider Groups'
Administrative and Fiscal Capacity to Manage Financial Risk
110.4.1 - Access to and Continuity of Care
110.4.2 - Prevention of Member Billing
110.4.3 - Maintenance of and Access to MA-Related Record
Requirements
110.4.4 - Disclosure Requirements
110.4.5 - Additional MA Reporting Requirements
110.4.6 - Reporting Requirements for Combined Financial Statements
110.4.7 - Reporting and Disclosure Requirements under Employment
Retirement Income Security Act of 1974 (ERISA)
120 - Compliance with Other Laws and Regulations
130 - Certification of Data That Determine Payment Requirements
140 - Special Rules for Religious Fraternal Benefit (RFB) Societies
Appendix A - Certification Of Monthly Enrollment and Payment Data Relating to CMS
Payment to a Medicare Advantage Organization
01 - Introduction
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
These guidelines reflect CMS' current interpretation of the provisions of the Medicare
Advantage statute and regulations (Chapter 42 of the Code of Federal Regulations, Part
422) pertaining to application procedures and contract requirements. These guidelines
were developed after careful evaluation by CMS of industry practices and changes to the
Medicare Advantage program enacted in the Medicare Prescription Drug, Improvement,
and Modernization Act of 2003 (MMA). Significant changes brought about by the MMA
include a new bidding process, changes in contracting, and new health plan options. The
guidance set forth in this document may be subject to change.

10 - Definitions
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
The term business transaction means any of the following kinds of transactions:
1. 	Sale, exchange, or lease of property;
2. 	Loan of money or extension of credit; or
3. 	Goods, services, or facilities furnished for a monetary consideration, including
management services, but not including:
• 	Salaries paid to employees for services performed in the normal course of
their employment; or
• 	Health services furnished to the MA organization's enrollees by hospitals
and other providers, and by MA organization staff, medical groups, or
independent practice associations, or by any combination of those entities.
The term clean claim means a claim that has no defect, impropriety, lack of any required
substantiating documentation - including the substantiating documentation needed to
meet the requirements for encounter data - or particular circumstance requiring special
treatment that prevents timely payment; and a claim that otherwise conforms to the clean
claim requirements for equivalent claims under original Medicare.
The term downstream entity means any party that enters into an acceptable written
arrangement below the level of the arrangement between an MA organization (and
contract applicant) and a first tier entity. These written arrangements continue down to
the level of the ultimate provider of health and/or administrative services.
The term first tier entity means any party that enters into a written arrangement with an
MA organization or contract applicant to provide administrative services or health care
services for a Medicare eligible individual.
The term party in interest includes the following:
1. 	Any director, officer, partner, or employee responsible for management or
administration of an MA organization;
2. 	Any person who is directly or indirectly the beneficial owner of more than 5
percent of the organization's equity; or the beneficial owner of a mortgage, deed
of trust, note, or other interest secured by and valuing more than 5 percent of the
organization;
3. 	In the case of an MA organization organized as a nonprofit corporation, an
incorporator or member of such corporation under applicable State corporation
law;
4. 	Any entity in which a person described in paragraph (1), (2), or (3) of this
definition:

• 	Is an officer, director, or partner; or
• 	Has the kind of interest described in paragraphs (1), (2), or (3) of this
definition;
5. 	Any person that directly or indirectly controls, is controlled by, or is under
common control with, the MA organization; or
6. 	Any spouse, child, or parent of an individual described in paragraph (1), (2), or
(3) of this definition.
The term related entity means any entity that is related to the MA organization by
common ownership or control and:
1. 	Performs some of the MA organization's management functions under contract or
delegation;
2. 	Furnishes services to Medicare enrollees under an oral or written agreement; or
3. 	Leases real property or sells materials to the MA organization at a cost of more
than $2,500 during a contract period;
The term significant business transaction means any business transaction or series of
transactions of the kind specified in the above definition of "business transaction" that,
during any fiscal year of the MA organization, have a total value that exceeds $25,000 or
5 percent of the MA organization's total operating expenses, whichever is less.
20 - General Medicare Advantage Application and Contract Provisions
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
CMS may enter into contracts with organizations without regard to provisions of law or
regulations relating to the making, performance, amendment or modification of contracts
of the United States that the Secretary of the Department of Health and Human Services
(DHHS) determines to be inconsistent with the furtherance of the purpose of Title XVIII
of the Act. Based on this authority, CMS may enter into contracts with MA organizations
without regard to the Federal and Departmental acquisition regulations set forth in Title
48 of the CFR. The regulations governing MA contracts are set forth in the requirements
for the MA program in Title 42 of the CFR.
Medicare Advantage Organizations may agree to operate coordinated care plans (as
defined in 42 CFR 422.4(a)(1)) so long as they do so in compliance with the requirements
of their contract and applicable Federal statutes, regulations, and policies.
For all MA organizations offering MA or MA-PD plans, the MA contract is deemed to
incorporate any changes that are required by statute to be implemented during the term of
the contract, and any regulations or policies implementing or interpreting such statutory
provisions. However, any regulations or policy statements issued by CMS after the date
on which final bid proposals must be submitted for a calendar year, and which create
significant new operational costs of which the MA organization did not have reasonable
notice prior to such date, shall not become effective before the next contract year for

which these requirements can be taken into account in making bid submissions, unless
earlier implementation is required by statute or in connection with litigation challenging
CMS policies.
20.1 - Application Procedures and Conditions for Entering an MA
Contract
(Rev. 83; Issued: 04-25-07; Effective/Implementation Dates: 04-25-07)
Organizations that seek to offer an MA or MA-PD plan must enter into a contract with
CMS. A single MA contract may cover more than one MA plan offered by the
contracting MA organization. An applicant entity, however, must meet certain
requirements before CMS can consider entering into a contract with the organization. In
addition, an applicant entity must have an acceptable bid before it may enter into a
contract to offer an MA or MA-PD plan (see Subpart F at 42 CFR Part 422 for
information on the bidding process). Information on the applications process and the MA
program in general can be found at http://www.cms.hhs.gov/HealthPlansGenInfo.
• 	The applicant must document that it is authorized under State law in the requested
service area (SA) to operate as a risk bearing entity that may offer health benefits.
If the applicant offers a continuation area in another State, then the applicant must
show that it is authorized by the State to offer health benefits. As such, before an
applicant entity may apply to become a Medicare Advantage organization, it must
first submit a completed MA State Certification Form to CMS. This form, which
is available on our Web site, must be provided by the MA organization to the
State. The State, in turn, will certify that the organization is authorized to bear
risk associated with the plan(s) it is offering in the State. Existing §1876 cost
contractors do not have to complete this form. Please note that the revised
coordinated care plan (CCP), regional preferred provider organization (PPO),
private fee-for-service (PFFS), medical savings account (MSA), and service area
expansion (SAE) applications include this form.
• 	Except in the case of a provider sponsored organization granted a waiver under
422.370 of Part 422 of the CFR the applicant entity must be licensed (or if the
State does not license such entities, hold a certificate of authority/operation) as a
risk-bearing entity in the State in which it wishes to operate as an MA
organization.
• 	The applicant must meet certain minimum enrollment requirements. The applicant
entity must have at least 5,000 (or 1,500 if it is a PSO) individuals receiving
health benefits from the organization or at least 1,500 (or 500 if it is a PSO)
individuals receiving benefits in a rural area. CMS has the authority to waive the
minimum enrollment requirements for the first 3 contract years;
• 	An MA organization must demonstrate certain administrative and managerial
capabilities. They include:

o 	A policy making body that exercises oversight and control over the MA
organizations policies and personnel to ensure that management actions
are in the best interest of the organization and its enrollees;
o 	Personnel and systems sufficient for the MA organization to organize,
plan, control, and evaluate financial and marketing activities, the
furnishing of services, the quality improvement program, and the
administrative and management aspects of the organization (to include
systems/capabilities to provide data and/or reports to CMS, in the manner
and formats requested);
o 	At a minimum, an executive manager whose appointment and removal are
under the control of the policy making body;
o 	A fidelity bond or bonds procured and maintained by the MA
organization, in an amount fixed by its policy making body, but not less
than $100,000 per individual, covering each officer and employee
entrusted with the handling of its funds. (The bond may have reasonable
deductibles, based upon the financial strength of the MA organization.);
o 	Insurance policies or other arrangements, secured and maintained by the
MA organization and approved by CMS to insure the MA organization
against losses arising from professional liability claims, fire, theft, fraud,
embezzlement, and other casualty risks; and
o 	A commitment to compliance, integrity, and ethical values as
demonstrated by the following:
ƒ 	Written policies, procedures, and standards of conduct that
articulate the organizations commitment to comply with all
applicable Federal and State standards;
ƒ 	The designation of a compliance officer and compliance committee
that are accountable to senior management;
ƒ 	Effective training and education between the compliance officer
and organization employees;
ƒ 	Effective lines of communication between the compliance officer,
the organization's employees, and MA-related contractors that at a
minimum, includes a mechanism for employees or contractors to
ask questions, seek clarification, and report potential or actual
noncompliance without fear of retaliation;
ƒ 	Enforcement of standards through well-publicized disciplinary
guidelines;
ƒ 	Provision for internal monitoring and auditing that includes a risk
assessment process to identify and analyze risks associated with

failure to comply with all applicable Medicare Advantage
compliance standards; and
ƒ 	Procedures for ensuring prompt response to detected offenses and
development of corrective action initiatives relating to the
organization's MA contract.
NOTE: --MA organizations offering a prescription drug benefit
under Part D must also follow the fraud, waste and
abuse requirements at 42 CFR Part 423. Please see
42 CFR 423.504(b)(4)(vi)(H) for a description of
these requirements.
Also please note that MA plans offered to employer/union
members may not be subject to some of the rules discussed
above. Employers/unions may directly contract with CMS to
become an MA-only or MA-PD plan, or may contract with an
existing MA plan for customized coverage for its members.
These plans are referred to as employer/union-only group
waiver plans (EGWPs). Information on the application
process for EGWPs can be found at
http://www.cms.hhs.gov/EmpGrpWaivers/.
20.2 - Evaluation and Determination of Applications
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
In order to obtain a determination on whether it meets the requirements to become an MA
organization and will be qualified to provide a particular type of MA plan, an entity or an
individual authorized to act for the entity must complete a certified application in the
form and manner required by CMS, including the following:
A. Documentation of appropriate State licensure or State certification that the entity
is eligible, as a risk-bearing entity, to offer health insurance or health benefits
coverage in the state or states in which it offers one or more plans, and is
authorized by the State to accept prepaid capitation for providing, arranging, or
paying for the comprehensive health care services to be offered under the MA
contract; or documentation of a Federal waiver; or
B. For regional plan, documentation of application for State licensure in any State in
the region that the organization is not already licensed.
C. The authorized individual must describe thoroughly how the entity and MA plan
meet, or will meet the requirements for meeting its obligations under 42 CFR Part
422.
NOTE: An applicant submitting material that he or she believes is protected
from disclosure under 5 U.S.C. 552, the Freedom of Information Act
(FOIA), or because of exceptions provided in 45 CFR Part 5 (the

Department of Health and Human Service's regulations providing
exceptions to disclosure), should label the material "privileged" and
include an explanation of the applicability of an exception described in
45 CFR Part 5. The foregoing is not a pledge of confidentiality, and the
applicant’s labeling of material as confidential or privileged does not
exempt such material from undergoing FOIA review by CMS.
Other requirements concerning the evaluation of applications include the following:
A. CMS is responsible for determining whether an entity qualifies as an MA
organization and whether proposed MA plan(s) meet(s) the requirements for
obtaining a contract under 42 CFR Part 422.
B. 	A CMS determination that an entity is qualified to act as an MA organization is
distinct from the bid negotiation that occurs under 42 CFR Part 422 Subpart F and
such negotiation is not subject to the appeals provisions included in Subpart N of
that part.
C. An application that has been denied by CMS may not be resubmitted for 4 months
after the date of the notice from CMS denying the application.
CMS evaluates an application for an MA contract on the basis of information contained
in the application itself and any additional information that CMS obtains through on-site
visits, public hearings, and any other appropriate procedures.
If the application is incomplete, CMS will make all efforts to notify the entity and allows
2 days from the date of the notice for the entity to furnish the missing information. Please
note, however, that such notification is not required of CMS and, if the entity does not
respond within the 2 days, the entity risks receiving an intent to deny notice as described
below.
After evaluating all relevant information, CMS determines whether the entity's
application meets the requirements in section of 42 CFR §422.501.
CMS notifies each entity that applies for an MA contract of its determination and the
basis for the determination. The determination may be approval, intent to deny or denial.
If CMS approves the application, it gives written notice to the MA organization,
indicating that it meets the requirements for an MA contract.
If CMS finds that the entity does not appear to meet the requirements to be an MA
contracting organization, and/or has not provided enough information to enable CMS to
evaluate the application, CMS gives the entity notice of intent to deny qualification and a
summary of the basis for this preliminary finding. Within 10 days from the date of the
notice, the entity may respond in writing to the issues or other matters that were the basis
for CMS' preliminary finding and may revise its application to remedy any defects CMS
identified.
If CMS denies the application, it gives written notice to the entity indicating:

a. 	That the entity is not qualified to contract as an MA organization under Part C of
Title XVIII of the Act;
b. 	The reasons why the entity does not meet the contract requirements; and
c. 	The entity's right to request reconsideration in accordance with the procedures
specified in Subpart N of the MA regulations at 42 CFR Part 422.
CMS oversees an entity's continued compliance with the requirements for an MA
organization. If an entity no longer meets those requirements CMS terminates the
contract in accordance with procedures described in Subpart K at 42 CFR Part 422.
NOTE: 	If an entity has failed to comply with the terms of a previous year’s contract
with CMS under Title XVIII of the Social Security Act as an HMO, competitive
medical plan, health care prepayment plan, or MA organization, or if an entity
has failed to complete a corrective action plan during the term of its contract,
CMS may deny a future application based on the entity’s failure to comply with
that prior contract with CMS, even if the entity meets all of the current
requirements.
20.3 - Monitoring and Promoting Staff and Affiliated Provider
Compliance with Policies
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
The organization should monitor compliance through analysis of complaints or
grievances, requests to change providers, enrollee satisfaction surveys, rapid
disenrollment surveys, and other sources of enrollee input. Issues in compliance should
be addressed through education or counseling of the staff or providers or other corrective
action, and information on compliance with the policies should be considered during the
recredentialing and staff evaluation process and within the quality improvement program.
The organization ensures compliance with Federal and State laws affecting the rights of
enrollees.
Applicable Federal laws include, but are not limited to:
• 	Federal laws and regulations designed to prevent or ameliorate fraud, waste, and
abuse to include but not limited to:
- Applicable provisions of Federal criminal law;
- The False Claims Act (31 U. S.C. 3729 et seq.);
- The Anti-Kickback statute (§1128B(b) of the Act); and
• 	HIPAA administrative simplification rules at 45 CFR Parts 160, 162, and 164.
In general, agencies other than CMS or the State Medicaid Agency enforce these laws,
and reviews conducted under these standards will not include detailed assessment of an

organization's compliance. However, CMS or States will report any observed violations
and refer any enrollee complaints to the appropriate agency for resolution.
The organization must include provisions relating to compliance with Federal and State
laws in subcontracts with providers. Assessment of compliance should be included in the
organization's credentialing procedures to the extent feasible and appropriate. For
example, if site visits to individual providers' offices are conducted, they should include a
general assessment of physical accessibility. Compliance issues identified may be
addressed through the organization's Quality Improvement Program.
Each MA contract is for a period of at least 12 months. The contract is effective on the
date specified in the contract between the MA organization and CMS.
An MA organization's MA contract with CMS will contain a provision specifying
inspection and auditing rights, along with CMS' rights to inspect or evaluate the quality,
appropriateness, and timeliness of services performed under the contract; CMS' rights to
inspect or evaluate the facilities of the organization when evidence of the need to do so
exists; and CMS' right to inspect books, contracts, and records of the MA organization
that pertain to the organization's ability to bear financial risk, perform services, and
determine amounts payable.
An MA organization's MA contract will contain a severability provision that provides
that upon CMS' request: 	(1) The contract will be amended to exclude any MA plan or
State-licensed entity specified by CMS, and (2) A separate contract would be deemed to
be in place for the plan removed from the MA contract, when such a request is made.
An MA organization's MA contract will contain a provision stating that any regulations
or policy statements issued by CMS after the date on which final bid proposals must be
submitted for a calendar year, and which create significant new operational costs of
which the MA organization did not have reasonable notice prior to such date, will not
become effective before the next contract year for which these requirements can be taken
into account in making bid submissions, unless earlier implementation is required by
statute or in connection with litigation challenging CMS” policies.
NOTE: 	MA organizations offering prescription drug benefits under Part D must
follow the fraud, waste, and abuse requirements at 42 CFR Part 423.
Please see §423.504(b)(4)(vi)(H) for these requirements.
30 - Minimum Enrollment Requirements for MA Organizations
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
Unless an organization has a minimum enrollment waiver as explained below, CMS does
not enter into a contract with an entity unless it meets the following minimum enrollment
requirements:
• 	At least 5,000 individuals (or 1,500 individuals if the organization is a PSO) are
enrolled for the purpose of receiving health benefits from the organization; or

• 	At least 1,500 individuals (or 500 individuals if the organization is a PSO) are
enrolled for purposes of receiving health benefits from the organization and the
organization primarily serves individuals residing outside of urbanized areas as
defined in 42 CFR §412.62(f) (or, in the case of a PSO, the PSO meets the
requirements at 42 CFR §422.352(c)).
Except when an organization has a minimum enrollment waiver, the organization must
maintain the minimum enrollment standards above for the duration of its contract.
30.1 - Minimum Enrollment Waiver
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
For an organization that does not meet the applicable enrollment requirements when it
applies for an MA contract or during the first 3 years of its MA contract, CMS may waive
the minimum enrollment requirement. To receive a waiver, an organization must
demonstrate to CMS' satisfaction that it is capable of administering and managing an MA
contract and is able to manage the level of risk required under the contract.
CMS considers the following factors when making this evaluation:
• 	The organization management and providers have previous experience in
managing and providing health care services under a risk-based payment
arrangement to at least as many individuals as the applicable minimum enrollment
for the entity;
• 	The organization has the financial ability to bear financial risk under an MA
contract including experience managing an organization and stop-loss insurance
that is adequate and acceptable to CMS; and
• 	The organization is able to establish a marketing and enrollment process that will
allow it to meet the applicable enrollment requirement prior to completion of the
third contract year.
If the MA organization fails to meet the enrollment requirement in the first year, CMS
may waive the minimum requirements for another year provided that the organization
requests an additional minimum enrollment waiver no later than 120 days before the end
of the first year, continues to demonstrate it is capable of administering and managing an
MA contract and is able to manage the level of risk, and demonstrates an acceptable
marketing and enrollment process.
Enrollment projections for the second year of the waiver become the organization's
transitional enrollment standard. If an organization fails to meet the enrollment
requirement in the second year, CMS may waive the minimum requirements for the third
year only if the organization has attained the transitional enrollment standard established
based on its enrollment projections for the second year.
CMS may elect to not renew its contract with an MA organization that fails to meet the
applicable enrollment requirement.

40 - Term and Effective Date of an MA Contract
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
An MA contract is effective on the date specified in the contract between the MA
organization and CMS.
Each MA contract is for a period of at least 12 months.
50 - Contracting Prohibitions Under the Medicare Advantage (MA)
Program
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
An MA organization will be subject to a 2-year contracting prohibition when the
organization leaves the MA program entirely by non-renewing all of its MA contracts. As
long as an MA organization continues to offer at least one MA plan, the prohibition will
not apply. If an MA organization that non-renews all of its MA contracts proposes to
return to Medicare contracting within the 2-year time period, the organization must
provide a written request to CMS asking for an exemption to the prohibition based on
special circumstances. The MA organization will automatically be permitted to re-enter
the program as of the beginning of the next calendar year if, during the 6-month period
beginning on the date the organization notified CMS of the intention to non-renew all of
its MA contracts, there was a change in the statute or regulations that had the effect of
increasing MA payments in the payment area or areas at issue. The MA organization will
also be permitted to re-enter the program if "circumstances. . .warrant special
consideration." CMS will evaluate proposed special circumstance requests on a case-by-
case basis. However, there are certain special circumstances under which CMS generally
will grant an exemption to the 2-year contracting prohibition to allow the MA
organization to offer an MA or MA-PD plan as of the beginning of the next calendar
year. These circumstances are:
1. 	The organization is proposing to introduce an MA plan(s) in a geographic area(s)
currently served by two or fewer MA plans;
2. 	The organization is proposing to introduce MA plans in counties other than the
counties they had previously withdrawn from when they ended their earlier
contract with the Medicare program;
3. 	The organization proposes to offer a different MA plan type than they had
previously offered. For example, an organization that had offered a health
maintenance organization may want to reenter the program and offer a preferred
provider organization;
4. 	The organization has undergone a significant change such as a merger or
acquisition and could thereby demonstrate that the new entity is essentially a
different organization from the one that severed its contracting relationship with
CMS. CMS reserves the right to make a determination whether the nature and
extent of the organizational change is sufficient to consider the organization as a

new entity, and therefore, no longer subjected to the 2-year contracting
prohibition.
In addition, CMS may grant an exception based on other "special circumstances" than
those above, at CMS' discretion.
60 - MA Contract Renewal
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
MA contracts are renewed annually only if:
• 	CMS informs the MA organization that it authorizes a renewal;
• 	The MA organization has not provided CMS with a notice of intention not to
renew; and
• 	Agreement is reached on the bid submitted by the MA organization.
CMS will notify each MA organization of its decision whether to authorize the renewal
of its MA contract, along with applicable appeal rights, by May 1 of the current contract
year.
NOTE: 	CMS annually issues a call letter specifying information concerning the
contract renewal process. For information for 2006 contracts, as well as
information concerning the transition to plans with contracts beginning
in 2006, view our call letter at
http://www.cms.hhs.gov/HealthPlansGenInfo. The call letter includes
the HPMS plan crosswalk which specifies MA plan renewal guidelines
and operational instructions by designating the relationships between
plans offered in 2005 to those being offered in 2006.
60.1 - MA Contracts are Automatically Renewed
(Rev. 83; Issued: 04-25-07; Effective/Implementation Dates: 04-25-07)
The MA contracts are automatically renewed from term-to-term unless either CMS or the
MAO provides notice of the intent to non-renew or terminate the contract at the end of
the current term. Renewal of a contract is dependent on CMS and the MAO reaching
agreement on the bid submitted by the MAO. Additional contract provisions or changes
for subsequent years will be incorporated via an addendum to the original contract, as
necessary.
CMS will notify each MA organization of its decision whether to authorize the renewal
of its MA contract, along with applicable appeal rights, by May 1 of the current contract
year.
NOTE: CMS annually issues a call letter specifying information concerning the contract
renewal process. For information for 2007 contracts, view our call letter at
http://www.cms.hhs.gov/HealthPlansGenInfo. The call letter includes the HPMS plan
crosswalk which specifies MA plan renewal guidelines and operational instructions by

designating the relationships between plans offered in 2006 to those being offered in
2007.
70 - Contract Nonrenewal
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
70.1 - Nonrenewal of MA Contract: MA Organization-Initiated
(Rev. 83; Issued: 04-25-07; Effective/Implementation Dates: 04-25-07)
An MA organization may elect not to renew its contract with CMS at the end the contract
for any reason provided it meets specified time frames for doing so. If an MA
organization does not intend to renew its contract, it must notify:
• 	CMS in writing by the first Monday of June of the year in which the contract
would end, or a later date specified by CMS as described below;
• 	Each Medicare enrollee at least 90 days before the date on which the nonrenewal
is effective. The CMS approved-notice to the enrollee must include a written
description of alternatives available for obtaining Medicare services within the
service area, including alternative MA plans, Medigap options, and Original
Medicare; and
• 	The general public at least 90 days before the end of the current calendar year, by
publishing a notice in one or more newspapers of general circulation in each
community located in the MA organization's service area. This notice must be
pre-approved by CMS;
CMS may accept a nonrenewal notice submitted after the first Monday in June if:
• 	The MA organization notifies its Medicare enrollees and the public as specified
above; and
• 	Acceptance of the delayed non-renewal notice would not be inconsistent with the
effective and efficient administration of the Medicare program.
NOTE: 	For more information concerning non-renewals view the non-renewal section
at http://www.cms.hhs.gov/HealthPlansGenInfo.
70.2 - Responsibilities of Nonrenewing MA Organizations
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
MA organizations non-renewing their MA contracts must continue to meet the following
requirements through the remainder of their final contract year.
1. 	Financial Audits - CMS is required by statute to audit at least one-third of MA
organizations' financial records each year. Such records include all pertinent
financial records (including data relating to Medicare utilization, costs, and
development of the bid). Therefore, those audits started for the current year must

be completed. This will assure that Medicare beneficiaries received appropriate
benefits at proper price levels.
2. 	Corrective Action Plans (CAP) - MA organizations operating under a corrective
action plan must continue to fulfill the requirements of the plan through
December 31 of the final contract year.
3. 	Health Employer and Data Information Set (HEDIS®) / Consumer
Assessment of Health Plans Study (CAHPS) - Non-renewing MA organizations
will not be required to submit HEDIS® data results from their final MA contract
year. (For example, MA organizations non-renewing their MA contract January 1,
2001, would not be required to submit HEDIS® results from the year 2000
measurement year.) Non-renewing MA organizations are similarly not required to
participate in the CAHPS survey for the final year of their MA contract by
submitting names and telephones numbers for telephone follow-up on non-
respondents.
4. 	Physician Incentive Plan (PIP) Requirements - Non-renewing organizations
must continue to provide assurances satisfactory to CMS that they are meeting the
requirements specified at §422.208 and must continue to disclose to beneficiaries
who request it the information specified AT §422.210. Organizations with
incentive arrangements at substantial financial risk must assure that physicians
have adequate stop-loss protection.
5. 	Quality Improvement) - MA organizations are required by regulation and
contract to operate quality improvement programs as specified in 42 CFR 422.152
of the regulations and Chapter 5 of the manual. These requirements include
chronic care improvement programs, quality improvement projects as well as
measuring performance, and reporting on performance, as requested.
• 	For Projects in Their Third Year - During the MA organization's final
contract year, the MA organizations must complete the project data
collection and continue any quality improvement initiatives;
• 	For Projects in their Second Year (unless the second year of a Quality
Improvement project is the project's completion year) - During the MA
organization's final contract year, the organization must continue its
quality improvement initiatives but need not continue data collection; and
• 	For Projects in Their First Year - During the MA organization's final
contract year, the organizations may discontinue the project altogether.
However, if a health care intervention has been started designed to
improve the health status of enrollees, the MA organization must continue
to provide that care until the actual end of the MA contract.
The following are MA requirements for which non-renewing organizations remain
responsible beyond December 31 of the final contract year:
1. 	Maintenance of Records - MA organizations are required to maintain and
provide CMS access to books, records, and other documents related to the

operation of an MA contract. Under 42 CFR 422.504(d) and (e), MA
organizations are to maintain these records, and allow CMS access to them, for 10
years from the termination date of the contract or the date of the completion of
any audit. In the case of service area reductions, MA organizations must maintain
these records, and allow CMS access to them, for 10 years from the date from
which service in a particular county was discontinued. This also includes contract
terminations that result from a decision by an MA organization not to renew its
MA contract with CMS.
2. 	Continuation of Care - Terminating MA organizations and those plans reducing
their service areas may, in certain situations, be responsible for costs incurred for
Medicare beneficiaries hospitalized beyond the last day of the contracts. If a
Medicare beneficiary is hospitalized in a prospective payment (PPS) hospital, the
MA organization is responsible for all Part A inpatient hospital services until the
beneficiary is discharged, as stated at 42 CFR 422.318(c). Original Medicare or
the beneficiary's next Medicare-contracting managed care organization will
assume payment for all services covered under Part B after the terminating MA
organization's MA contract ends. If a Medicare beneficiary is in a non-PPS
hospital, your organization is responsible for the covered charges through the last
day of your contract or, for plans reducing their service areas, the last day in
which service in a particular county are discontinued.
With respect to enrollees receiving care in a skilled nursing facility (SNF) upon
the termination of the MA contract, terminating MA organizations are financially
liable for such care through December 31 of the final contract year. After that
date, Medicare beneficiaries continuing a SNF stay may receive coverage through
either fee-for-service Medicare or enrollment in another MA plan. Assuming that
the SNF stay is Medicare covered, the number of days of the beneficiary's SNF
stay while enrolled in the MA plan will be counted toward the 100-day Medicare
limit. For example, if a beneficiary entered a SNF on December 1, 2005, and was
disenrolled on December 31, 2005, 31 days of the stay would be covered by the
MA organization, leaving 69 days of fee-for-service coverage beginning January
1, 2006. Those beneficiaries who enroll in another MA plan will receive SNF
coverage beginning January 1, 2006, according to the CMS-approved benefit
package offered by that plan. MA organizations reducing their service areas must
apply this SNF coverage policy to their enrollees who reside in the discontinued
portion of the service area.
For more information on the kinds of facilities that trigger the continuation of care
provisions see 42 CFR 422.318(a).
3. 	Pending Appeals - The MA contract and the regulations at 42 CFR 422.504(a)(3)
require MA organizations to provide access to benefits for the duration of their
contracts. Also the language at 42 CFR 422.618(b) requires MA organizations to
"pay for, authorize, or provide" the services that the Center for Health Dispute
Resolution (CHDR) determines should have been covered by the organization. As
such, MA organizations are obligated to process any appeals for services which

would have been provided or paid for while Medicare beneficiaries were enrolled
in the plan. Reconsiderations and appeals decided in favor of the Medicare
beneficiary after the date that the MA organization's contract terminates are the
obligation of the (former) MA organization – regardless of when the decision is
effectuated.
4. 	Retroactive Payment Adjustments - For terminating MA organizations, once
the MA contract has been terminated and the MA organization is no longer
receiving payments from CMS, the organization will still be required to reimburse
CMS for any overpayments. Also, the MA organization will still have the right to
seek reimbursement from CMS for any previously identified underpayments to
the extent permitted by applicable law. MA organizations seeking payment
adjustments should report corrected information within 45 days of the contract
termination date to the CMS contractor responsible for retroactive payment
adjustment data processing. These data include, but are not limited to, adjustments
based on changes to enrollments, Medicaid status, and institutional status for Part
C demographic payment which date from the period during which the contract
was effective. The reporting of corrected information will trigger the CMS
retroactive payment adjustment process. The reported corrections will be verified
and applied to your (former) members' records. These corrections will be included
as a part of your final payment reconciliation.
CMS will complete final reconciliation of its accounts with the MA organization
within approximately nine months of the termination date of the MA contract.
However, it is important to note that completion of final reconciliation may be
delayed in the event that the organization fails to comply with remaining data
submission requirements.
70.3 - Nonrenewal of MA Contract: CMS-Initiated
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
CMS may elect not to authorize renewal of an MA contract. CMS must notify the MA
organization of its intent to nonrenew by May 1 of the contract year, except in the event
of paragraph (d), below, in which case notice will be sent by September 1. Reasons for
CMS non-renewal of a contract include the following:
a. The MA organization has not fully implemented or shown discernable progress in
implementing quality improvement projects;
b. For any of the same reasons that CMS would terminate a contract;
c. The MA organization has committed any of the acts that would support imposition
of intermediate sanctions or civil money penalties; or
d. 	The MA organization did not submit a benefit and price bid or the benefit and
price bid was not acceptable.

80 - Contract Terminations
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
80.1 - When CMS Terminates an MA Contract
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
Medicare Advantage contract terminations differ from Medicare Advantage contract non-
renewals in that the Secretary may initiate a contract termination at any time for reasons
set forth in the Medicare statute. In contrast, Medicare Advantage contract non-renewals
occur according to a prescribed time-schedule, whereby in most cases CMS must notify
an MA organization of its intention to non-renew the MA organization's MA contract by
May 1 of the final contract year.
CMS may terminate an MA contract for any of the following reasons:
• 	The MA organization fails substantially to carry out the terms of its contract with
CMS;
• 	The MA organization carries out its contract with CMS in a manner that is
inconsistent with the effective and efficient implementation of the MA program;
• 	The MA organization no longer meets the requirements of this manual for being a
contracting organization;
• 	The MA organization commits or participates in fraudulent or abusive activities
affecting the Medicare program including the submission of fraudulent data (see
423.504(b)(4)(vi)(H) of 42 CFR Part 423 for additional requirements MA
organizations must follow when offering a prescription drug benefit under Part
D);
• 	The MA organization experiences financial difficulties so severe that its ability to
make necessary health services available is impaired to the point of posing an
imminent and serious risk to the health of its enrollees, or otherwise fails to make
services available to the extent that such a risk to health exists. When this occurs,
CMS may immediately terminate its contract with an MA organization;
• 	The MA organization substantially fails to comply with the grievances and
appeals requirements described in Chapter 13 of this manual, when published;
• 	The MA organization fails to provide CMS with valid risk adjustment data;
• 	The MA organization fails to implement an acceptable quality improvement
program;
• 	The MA organization substantially fails to comply with the prompt payment
requirements;
• 	The MA organization fails to comply with the service access requirements;

• 	The MA organization fails to comply with the requirements regarding physician
incentive plans; and
• 	The MA organization substantially fails to comply with the marketing
requirements.
In determining whether a failure is "substantial," CMS considers both the frequency and
the seriousness of the noncompliance. In the case of a serious violation that could put the
health of an enrollee at risk, even a single violation might be considered substantial. In
the case of a less serious violation, the noncompliance would have to be more pervasive
or systematic in order to be considered substantial.
80.2 - Termination Process When CMS Initiates Contract Termination
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
If CMS decides to terminate a contract for reasons other than the grounds precipitating
immediate termination, it gives notice of the termination as follows:
• 	CMS notifies the MA organization in writing at least 90 days before the intended
date of the termination;
• 	CMS requires that the MA organization notify its Medicare enrollees of the
termination by mail at least 30 days before the effective date of the termination.
CMS pre-approves such member notifications; and
• 	CMS requires that the MA organization notify the general public of the
termination at least 30 days before the effective date of the termination by
publishing a notice in one or more newspapers of general circulation in each
community or county located in the MA organization's service area. CMS pre-
approves these notices to the general public.
80.3 - Immediate MA Contract Termination by CMS
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
In instances where the MA organization experiences financial difficulties so severe that
life and physical well being of beneficiaries is in jeopardy, or otherwise fails to make
services available to the extent that such a risk to health exists, CMS can immediately
sever its relationship with an MA organization in order to protect beneficiaries and to
safeguard taxpayer confidence in CMS's administration of the Medicare program.
When this occurs, CMS:
1. 	Notifies the MA organization in writing that its contract has been terminated
effective the date of the termination decision by CMS. If termination is effective
in the middle of a month, CMS has the right to recover the prorated share of the
capitation payments made to the MA organization covering the period of the
month following the contract termination;
2. 	Notifies the MA organization's Medicare enrollees in writing of CMS's decision
to immediately terminate the MA organization's contract. This notice occurs no
later than 30 days after CMS notifies the plan of its decision to terminate the MA

contract. CMS simultaneously informs the Medicare enrollees of alternative
options for obtaining Medicare services, including alternative MA organizations
in a similar geographic area and original Medicare;
3. 	Notifies the general public of the termination no later than 30 days after notifying
the plan of CMS' decision to terminate the MA contract. This notice is published
in one or more newspapers of general circulation in each community or county
located in the MA organization's service area.
If a contract is immediately terminated by CMS, the MA organization will not have the
opportunity to submit a corrective action plan to correct the finding that precipitated
CMS's contract termination action. However, affected MA organizations do maintain
appeal rights that become effective following the effective date of the termination. See
Chapter 14 for a full discussion of the MA contract appeal rights afforded MA
organizations.
80.4 - When an MA Organization Terminates an MA Contract
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
An MA organization may terminate its MA contract if CMS fails to substantially carry
out the terms of the MA contract.
80.5 - Termination Process When an MA Organization Initiates
Contract Termination
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
• 	The organization must give CMS notice at least 90 days before the intended date
of termination which specifies the reasons the MA organization is requesting
contract termination.
• 	The organization's Medicare enrollees must be given a CMS-approved notice at
least 60 days before the proposed termination effective date and include a
description of alternatives available for obtaining Medicare services within the
service area, including alternative MA plans, Medigap options, original fee-for-
service Medicare.
• 	The MA organization must also notify the public at least 60 days before the
termination effective date by publishing a CMS-approved notice in one or more
newspapers of general circulation in each community or county located in the MA
organization's service area;
The effective date of the termination is determined solely by CMS and is at least 90 days
after the date CMS receives the MA organization's notice of its intent to terminate the
contract. CMS' liability for payment to the MA organization ends as of the first day of the
month after the last month for which the contract was in effect. If termination occurs,
CMS will not contract with the same organization for 2 years from the date of
termination of the previous contract unless the organization meets specified exceptions
(see §50 of this chapter).

90 - Modification or Termination of an MA Contract by Mutual
Consent
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
There are circumstances under which an MA organization may agree to a termination by
mutual consent. Further, CMS may decide that it is in the best interests of tax payers,
Medicare beneficiaries and the Medicare program to agree to let an MA organization
terminate its contract midyear.
An MA contract may be modified or terminated by CMS or an MA organization at any
time by written mutual consent of both parties. MA organizations must provide notice to
their Medicare enrollees and the general public when mutually agreeing to terminate an
MA contract as follows:
• 	To its Medicare enrollees, at least 60 days before the termination effective date.
This notice must include a written description of alternatives available for
obtaining Medicare services within the services area, including alternative MA
plans, Medigap options, original Medicare, and it must receive CMS approval.
• 	To the general public, at least 60 days before the termination effective date by
publishing a CMS-approved notice in one or more newspapers of general
circulation in each community or county located in the MA organization's
geographic area.
The general exception to these notice requirements occurs when an MA contract that is
terminated by mutual consent, is replaced the day following such termination by a new
MA contract covering the same population. If the new contract is effective during a
calendar year, it must include benefits under the same terms as the old contract for this
exception to apply.
100 - MA Contract Provisions
(Rev. 83; Issued: 04-25-07; Effective/Implementation Dates: 04-25-07)
NOTE: The MA organizations offering a Part D benefit to enrollees should review the
Part D Application Procedures and Contract Requirements guidance on the CMS Web
site for information on the Part D Addendum to their MA plan contracts.
100.1 - Material Provisions of an MA Contract
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
The contract between the MA organization and CMS will contain the following material
requirements and conditions.
The MA organization shall:

• 	Accept new enrollments, make enrollments effective, process voluntary
disenrollments, and limit involuntary disenrollments as provided in Chapter 2 of
this manual;
• 	Not discriminate in regards to beneficiary enrollment;
• 	Provide the basic benefits and to the extent applicable, supplemental benefits;
• 	Provide access to services in accordance with the standards set forth at 42 CFR
422.112 (for a coordinated care plan) or 42 CFR 422.114 (for a private fee-for-
service plan);
• 	Provide health care services in a manner consistent with professionally recognized
standards of health care;
• 	Disclose information to beneficiaries in the manner and the form prescribed by
CMS;
• 	Operate a quality improvement program in accordance with 42 CFR 422.152;
• 	Comply with all applicable provider requirements and specific physician
requirements ;
• 	Comply with all requirements governing coverage determinations, grievances,
and appeals;
• 	Comply with all reporting requirements including the submission of data;
• 	Accept payment;
• 	Develop and submit an annual bid proposal and submit all the required
information on premiums, benefits, and cost-sharing by the due date specified in
the statute, which is the first Monday in June;
• 	Acknowledge that CMS may not renew or may terminate its MA contract;
• 	Comply with all the requirements that are specific to a type of MA plan;
• 	Comply with the confidentiality, privacy, and enrollee record accuracy
requirements;
• 	Submit to CMS certified financial information demonstrating that the
organization has a fiscally sound operation; and
• 	Submit to CMS information as CMS may require pertaining to the disclosure of
ownership and control of the MA organization.
An MA organization's noncompliance with material requirements of its MA contract are
grounds for contract termination by CMS.

100.2 - Other Provisions of the MA Contract
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
Provisions Necessary to Implement MA Program - The MA organization agrees that a
provision will be included in its contract with CMS that specifies such other terms and
conditions as CMS may find necessary and appropriate in order to implement
requirements of the MA program.
Severability of Contracts - The MA contract will provide that, upon CMS's request:
• 	The contract will be amended to exclude any MA plan or State-licensed entity
specified by CMS; and
• 	A separate contract will be deemed to be in place for any such organization or
entity that is removed from its former MA contract when such a request is made.
Electronic Communication - An MA organization must have the capacity to
communicate with CMS electronically which includes notifying CMS of appropriate
e-mail addresses for contact individuals within the organization (and receiving and
sending e-mail), accessing the Internet to receive instructions and communications, and
sending individual or batch information to CMS or its contractors such as encounter and
enrollment/disenrollment information;
Prompt Payment - The MA organization must comply with the following prompt
payment of claims provisions for claims that have been submitted by providers for
services and supplies rendered to Medicare enrollees when these services and supplies are
furnished by non-contracted providers:
• 	The contract between CMS and the MA organization must provide that the MA
organization will pay 95 percent of the "clean claims" within 30 days of receipt if
they are submitted by, or on behalf of, an enrollee of an MA private fee-for-
service plan or are claims for services that are not furnished under a written
agreement between the organization and the provider;
• 	The MA organization must pay interest on clean claims that are not paid within 30
days; and
• 	All other claims from non-contracted providers must be paid or denied within 60
calendar days from the date of the request for payment.
If a Medicare Advantage organization chooses to use non-contracting providers to
provide services "in lieu of" executing contracts with providers to provide such services,
the Medicare Advantage organization must pay the provider the amount it would have
received under original Medicare for the services.
In the case of "unforeseen" services furnished by a provider that Medicare pays under a
prospective payment system (PPS), e.g., emergency or urgently needed care or certain
post-stabilization care service(s) - a Medicare Advantage organization must pay the lesser

of the hospital's billed charges or the PPS rate, but no more than would have been paid
under original Medicare.
If CMS determines that the MA organization fails to make payments promptly to non-
contracting providers and suppliers, CMS may, following an opportunity for a hearing:
• 	Provide for direct payment of the sums owed to providers, or MA private fee-for-
service plan enrollees; and
• 	Provide for appropriate reduction in the amounts that would otherwise be paid to
the organization, to reflect the amounts of the direct payments and the cost of
making those payments.
Agreements with Federally Qualified Health Centers
Under the contract, if an MA enrollee receives a service from a Federally Qualified
Health Center (FQHC) that has a written agreement with the MA organization:
• 	The MA organization must pay a FQHC a similar amount to what it pays other
providers for similar service;
• 	The FQHC must accept this payment as payment in full, except for allowable cost
sharing which it may collect; and
• 	Financial incentives, such as risk pool payments or bonuses, and financial
withholdings are not considered in determining the payments by CMS under 42
CFR 422.316(a) (requirements for the MA program).
100.3 - Beneficiary Financial Protections
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
Each MA organization must adopt and maintain arrangements satisfactory to CMS to
protect its enrollees from incurring liability (for example, as a result of an organization's
insolvency or other financial difficulties) for payment of any fees that are the legal
obligation of the MA organization. To meet this requirement, the MA organization must:
• 	Ensure that all contractual or other written arrangements with providers prohibit
the organization's providers from holding any beneficiary enrollee liable for
payment of any such fees; and
• 	Indemnify the enrollee for any fees that are the legal obligation of the MA
organization for services furnished by providers that do not contract, or that have
not otherwise entered into an agreement with the MA organization, to provide
services to the organization's beneficiary enrollees.
The MA organization must provide for continuation of enrollee health care benefits for:
• 	All enrollees, for the duration of the contract period for which CMS payments
have been made; and

• 	Enrollees who are hospitalized on the date its contract with CMS terminates, or,
in the event of an insolvency, through discharge.
To meet this continuation of benefits requirements, an MA organization may use:
• 	Contractual arrangements (see MA contract requirements described at §20 and
§§100.1 - 100.2 );
• 	Insurance acceptable to CMS;
• 	Financial reserves acceptable to CMS; or
• 	Any other arrangement acceptable to CMS.
100.4 - Provider and Supplier Contract Requirements
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
Contracts or other written agreements between MA organizations and providers and
suppliers of health care or health care-related services must contain the following
provisions:
• 	Contracting providers agree to safeguard beneficiary privacy and confidentiality
and assure accuracy of beneficiary health records;
• 	Contracts must specify a prompt payment requirement, the terms and conditions
of which are developed and agreed-to by the MA organization and its contracted
providers and suppliers;
• 	Contracts must hold Medicare members harmless for payment of fees that are the
legal obligation of the MA organization to fulfill. Such provision will apply, but
will not be limited to insolvency of the MA organization, contract breach, and
provider billing;
• 	Contracts must contain accountability provisions specifying:
o 	That first tier and downstream entities must comply with Medicare laws,
regulations, and CMS instructions (422.504(i)(4)(v)), and agree to audits
and inspection by CMS and/or its designees and to cooperate, assist, and
provide information as requested, and maintain records a minimum of 10
years;
o 	That the MA organization oversees and is accountable to CMS for any
functions and responsibilities described in the MA regulations
(422.504(i)(4)(iii)); and
o 	That MA organizations that choose to delegate functions must adhere to
the delegation requirements - including all provider contract requirements
in these delegation requirements - described in the MA regulations
(422.504(i)(3)(iii); 422.504(i)(4)(i)-(v)).

• 	Contracts must specify that providers agree to comply with the MA organization's
policies and procedures;
In addition to the provisions mentioned above, MA organizations must include certain
MA-related provisions in the policies and procedures that are distributed to providers and
suppliers that constitute the organizations' health services delivery network. The
following table summarizes these provisions. Access the CFR online.
CONTRACT REQUIREMENTS THROUGH POLICIES, STANDARDS &
MANUALS
Safeguard privacy and maintain records accurately and timely 	422.118
Permanent "out of area" members to receive benefits in
continuation area
422.54(b)
Prohibition against discrimination based on health status 	422.110(a)
Pay for emergency and urgently needed services 	422.100(b)
Pay for renal dialysis for those temporarily out of a service
area
422.100(b)(1)(iv)
Direct access to mammography and influenza vaccinations 	422.100(g)(1)
No copay for influenza and pneumococcal vaccines 	422.100(g)(2)
Agreements with providers to demonstrate "adequate" access 	422.112(a)(1)
Direct access to women's specialists for routine and
preventive services
422.112(a)(3)
Services available 24 hrs/day, 7 days/week 	422.112(a)(7)
Adhere to CMS marketing provisions 	422.80(a), (b), (c)
Ensure services are provided in a culturally competent
manner
422.112(a)(8)
Maintain procedures to inform members of follow-up care or
provide training in selfcare as necessary
422.112(b)(5)
Document in a prominent place in medial record if individual
has executed advance directive
422.128(b)(1)(ii)(E)
Provide services in a manner consistent with professionally
recognized standards of care
422.504(a)(3)(iii)
Continuation of benefits provisions (may be met in several
ways, including contract provision)
422.504(g)(2)(i);
422.504(g)(2)(ii);
422.504(g)(3)

CONTRACT REQUIREMENTS THROUGH POLICIES, STANDARDS &
MANUALS
Payment and incentive arrangements specified 	422.208
Subject to applicable Federal laws 	422.504(h)
Disclose to CMS all information necessary to (1) Administer
& evaluate the program (2) Establish and facilitate a process
for current and prospective beneficiaries to exercise choice in
obtaining Medicare services
422.64(a): 422.504(a)(4)
422.504(f)(2)
Must make good faith effort to notify all affected members of
the termination of a provider contract 30 calendar days before
the termination by plan or provider
422.111(e)
Submission of data, medical records and certify completeness
and truthfulness
422.310(d)(3)-(4),
422.310(e), 422.504(d)-
(e), 422.504(i)(3)-(4),
422.504(l)(3)
Comply with medical policy, QI and MM 	422.202(b);
422.504(a)(5)
Disclose to CMS quality & performance indicators for plan
benefits re: disenrollment rates for beneficiaries enrolled in
the plan for the previous two years
422.504(f)(2)(iv)(A)
Disclose to CMS quality & performance indicators for the
benefits under the plan regarding enrollee satisfaction
422.504(f)(2)(iv)(B)
Disclose to CMS quality & performance indicators for the
benefits under the plan regarding health outcomes
422.504(f)(2)(iv)(C)
Notify providers in writing for reason for denial, suspension
& termination
422.202(c)(1)
Provide 60 days notice (terminating contract without cause) 	422.202(c)(4)
Comply with Federal laws and regulations to include, but not
limited to: Federal criminal law, the False Claims Act (31
U.S.C. 3729 et. Seq.) and the anti-kickback statute (section
1128B(b) of the Act)
422.504(h)(1)
Prohibition of use of excluded practitioners 	422.752(a)(8)
Adhere to appeals/grievance procedures 	422.562(a)

100.5 - Administrative Contracting Requirements
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
The MA administrative contracting requirements apply both to first tier contracts and to
downstream contracts in the manner specified for provider contracts, as described above.
At the same time, the responsibility of the MA organization is to assure that its contractor
and any downstream contractors have the information necessary to know how to comply
with the requirements under the MA program.
These requirements do not apply to administrative contracts that do not directly relate to
the MA organization's core functions under its contract with CMS. For example, a
contract between the MA organization and a clerical support firm would not need to
contain these provisions. Similarly, a contract between the MA organization and a real
estate broker to identify rental properties for office space would not be required to
address these areas. CMS would, however, view contracts for administration and
management, marketing, utilization management, quality assurance, applications
processing, enrollment and disenrollment functions, claims processing, adjudicating
Medicare organization determinations, appeals and grievances, and credentialing to be
administrative contracts subject to MA requirements as articulated in the MA regulation
and related guidance.
The following provisions must be addressed in the administrative service contracts:
• 	The person or entity must agree to comply with all applicable Medicare laws,
regulations, and CMS instructions;
• 	The person or entity must agree to comply with all State and Federal
confidentiality requirements, including the requirements established by the MA
organization and the MA program;
• 	The person or entity must agree to grant DHHS, the Comptroller General, or their
designees the right to inspect any pertinent information related to the contract
during the contract term, for up to 10 years from the final date of the contract
period, and in certain instances described in the MA regulation, periods in excess
of 10 years, as appropriate;
• 	The contract must clearly state the responsibilities of the administrative services
provider and its reporting arrangements;
• 	The contract must provide that the MA organization and any first tier and
downstream entities has/have the right to revoke the contract if MA organizations
do not perform the services satisfactorily, and if requisite reporting and disclosure
requirements are not otherwise fully met in a timely manner;
• 	If the written arrangement provides for credentialing activities by a first-tier or
downstream entity, the first-tier or downstream entity must meet all applicable
MA credentialing requirements;

• 	If the written arrangement provides for the selection of providers by a first-tier or
downstream entity, written arrangements must state that the MA organization
retains the right to approve, suspend, or terminate any such arrangement;
o 	Contracts between MA organizations and first tier entities, and first tier
entities and downstream entities must contain provisions specifying MA
delegation requirements specified at 422.504(i)(3)(iii) and 42 CFR
422.504(i)(4)(i)-(v). A written agreement specifies the delegated activities
and reporting responsibilities of the entity and provides for revocation of
the delegation or other remedies for inadequate performance. Contracts
must indicate what functions have been delegated and must require the
entity to comply with the requirements of these standards and of applicable
law and regulations. When a function is only partially delegated, contract
provisions must clearly delineate which responsibilities have been
delegated and which remain with the organization. In the Quality
Improvement area, for example, the organization might develop topics for
projects in consultation with an affiliated medical group, but delegate the
actual conduct of a specific project to the group. The agreement must
specify how the delegate is to conduct Quality Improvement activities, at
what points in the process decisions by the delegate (for example, on data
collection methodologies) are subject to the organization's review, and how
the delegate's activities will be integrated into the organization's overall
Quality Improvement program (for example, through participation in an
organization-wide committee).
100.6 - Implementation of Written Policies With Respect to the Enrollee
Rights
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
The organization must articulate enrollees' rights, promote the exercise of those rights,
ensure that its staff and affiliated providers are familiar with enrollee rights, and treat
enrollees accordingly. While most of the standards in this domain address basic
procedural protections for enrollees, they are closely related to quality of care.
Interpersonal aspects of care are highly important to most patients. Enrollees' interactions
with the organization and its providers can have an important bearing on their willingness
and ability to understand and comply with recommended treatments, and hence, on
outcomes and costs. Policies are communicated to enrollees in the enrollee statement
furnished in accordance with Chapter 2 of this manual, and to the organization's staff and
affiliated providers, at the time of initial employment or affiliation, and annually
thereafter.
Material on enrollee rights must be included in provider contracts or provider manuals,
and in staff handbooks or other training materials.

110 - MA Organization Relationship with Related Entities, Contractors,
Subcontractors, First-Tier and Downstream Entities
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
Organizations likely to apply for MA contracts commonly enter into business
relationships with entities that they place under contract to perform certain functions that
otherwise would be the responsibility of the organization to perform, including
management and provision of services.
110.1 - General Requirements
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
The MA organization agrees to take ultimate responsibility for all services provided and
terms of the contract and otherwise fulfilling all terms and conditions of its contract with
CMS regardless of any relationships that the organization may have with entities,
contractors, subcontractors, first-tier or downstream entities.
The MA organization agrees to require all related entities, contractors, or subcontractors,
first-tier and downstream entities to agree that:
• 	DHHS, the Comptroller General, or their designees have the right to inspect,
evaluate, and audit any pertinent contracts, books, documents, papers, and records
of the related entity(s), contractor(s), or subcontractor(s), first-tier and
downstream entities involving transactions related to the MA contract as specified
above under §110.4.4 of this chapter;
• 	DHHS', the Comptroller General's, or their designee's right to inspect, evaluate,
and audit any pertinent information for any particular contract period will exist
through 10 years from the final date of the contract period or from the date of
completion of any audit, whichever is later; and
• 	All contracts or written arrangements between MA organizations and providers,
related entities, contractors, subcontractors, first tier and downstream entities must
contain the contract language requirements described in §100 of this chapter.
NOTE: 	All MA organizations offering a Part D prescription drug benefit must also
comply with requirements of Part 423 (the requirements for the Part D
prescription drug benefit) concerning a comprehensive fraud and abuse
plan. This requirement applies only to the Part D benefit offered by the
MA organization. See 42 CFR 423.504(b)(4)(vi)(H) for Part D fraud,
waste, and abuse requirements.
110.2 - Delegation Requirements
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
The organization oversees and is accountable for any functions or responsibilities that are
delegated to other entities.

With certain restrictions indicated below, an organization may, by written contract,
delegate any activity required under or governed by these standards to another entity.
However, an organization entering into a Medicare contract remains accountable to CMS
or the State for performance of any such delegated function. It is the sole responsibility of
the organization to ensure that the function is performed in accordance with applicable
standards. (Note that this standard is not meant to imply that the organization is legally
liable for the actions of its subcontractors. For example, in cases of malpractice any such
liability is established by State or local law.)
Special note must be made of "carve-out" arrangements, under which a managed care
organization contracts with an entity to assume entire responsibility for a given type or
category of service and delegates to that entity a broad range of basic management
functions. Such contracts are most common for mental health and substance abuse
services, although some organizations use similar arrangements for prescription drugs,
home health care, or other types of services. These arrangements are conceptually no
different from those under which an organization capitates a single medical group to
provide all physician and related ambulatory services and delegates management of those
services to the group. Although the latter arrangements are never spoken of as "medical
carve-outs," they are functionally comparable to "mental health/substance abuse carve-
outs." The contractor assumes entire responsibility for management of a defined portion
of the overall benefit package. Just as medical group contracts have never diminished the
basic accountability of the organization directly contracting with Medicare or Medicaid,
so with mental health or other carve-outs. The prime contractor remains wholly
accountable for the activities of its subcontractors.
Because of the wide variety of organizational structures and contractual arrangements, it
is difficult to develop simple guidelines for the review of delegated activities. In any
given situation, the review methodology to be adopted should be that which is least
burdensome for reviewers and for the organization, yet which provides positive assurance
that the activity in question is being performed in compliance with these standards. For
example, credentialing of providers might occur in several different ways:
1. 	The organization itself verifies the credentials of individual providers affiliated
with its subcontractors. Review would focus directly on the organization's
performance of this function;
2. 	An organization contracts with one or more independent physician groups, each
of which is expected to verify the credentials of each affiliated provider. It would
be impractical for a CMS or State reviewer to review compliance by the
independent contractor(s). Instead, the organization itself must document that it
has periodically reviewed the performance of each contractor, for example by
verifying that all required credentialing information is present in a sample of each
contractor's provider records; or
3. 	An organization contracts with a single independent credentialing verification
organization (CVO) to collect information about providers. The CVO, and not the
organization, maintains documentation of verification of credentials from primary
sources. If a single CVO provided services to multiple organizations in a State, a

State Medicaid agency might review the CVO itself and deem in compliance all
organizations that contracted with the CVO. Alternatively, the State might accept
the findings of an independent body that accredits CVOs. For the purposes of
Medicare, however, CMS does not at this time review CVOs or accept external
accreditation of CVOs. It would, therefore, expect the organization to document
that it has monitored the CVO's performance, again through a review of a sample
of practitioner records. (Similarly, the organization would be required to review
the credentialing performance of any "carve-out" contractor, such as a national
managed behavioral health care organization.)
This example illustrates that the variety and complexity of contracting arrangements
makes it impractical to suggest a uniform method for review of delegated functions. As
part of the advance preparation for on-site reviews, the reviewer and the organization
should negotiate the most expeditious procedure. However, the burden of documenting a
delegate's compliance with applicable standards ultimately rests with the organization.
It is especially important to identify instances in which a delegation has been made
implicitly. For example, a contract with a medical group may hold the group responsible
for providing or arranging for a wide range of ambulatory services in return for a fixed
monthly capitation payment. The group is left to develop its own procedures for
approving requests for referral services by its own primary care providers. If so, the
utilization management function has been delegated, and the organization must ensure
that the group complies with the standards for that function, including standards related to
requests for expedited review.
The following specific requirements apply to all delegated functions:
• 	Written arrangements must specify delegated activities and reporting
responsibilities;
• 	The organization evaluates the entity's ability to perform the delegated activities
prior to delegation. The organization must document that it has approved the
entity's policies and procedures with respect to the delegated function. It also must
verify that the contractor has devoted sufficient resources and appropriately
qualified staff to performing the function; or
• 	The performance of the entity is monitored on an ongoing basis and formally
reviewed by the organization at least annually. The organization must have
written procedures for monitoring and review of delegated activities. The nature
of ongoing monitoring may vary according to the organization's past experience
with the delegate and with the nature of the delegated activity. In the areas of
grievance processing or utilization management, for example, monitoring may be
more or less continuous, in as much as decisions by the delegate may be appealed
to the organization. However, the organization must periodically verify that the
delegate is in fact forwarding requests for reconsideration, and that its statistical
or other reporting on these processes is accurate. In other areas, such as
credentialing, annual review of the delegate's activities may be sufficient,
particularly if the organization has ascertained in the past that the delegate is
performing the activity properly.

The annual evaluation should be a comprehensive assessment of the delegate's
performance, including both compliance with applicable standards and the extent to
which the delegate's activities promote the organization's overall goals and objectives for
the delegated function. If any problems or deficiencies are identified, the evaluation must
specify any necessary corrective action and include procedures for assuring that the
corrective action is implemented.
The organization must ensure that monitoring of delegates is carried out by staff of the
organization who are qualified to assess the delegates' activities. For example, an
organization that has delegated authorization of mental health and substance abuse
services to an entity must use appropriately credentialed professionals to review the
entity's authorization decisions.
The following requirements apply:
• 	Written arrangements must either provide for revocation of the delegation
activities and reporting requirements or specify other remedies in instances where
CMS or the MA organization determine that such parties have not performed
satisfactorily;
• 	Written arrangements must further specify that either:
o 	The credentials of medical professionals affiliated with the party or parties
will be either reviewed by the MA organization;
o 	The credentialing process will be reviewed and approved by the MA
organization and the MA organization must audit the credentialing process
on an ongoing basis; or
o 	The policies and procedures that an MA organization develops for its
related entity, contractor, subcontractor, first-tier and downstream entities
must state that these entities must comply with all applicable Medicare
laws, regulations, and CMS instructions;
• 	If the organization delegates selection of providers to another entity, the
organization retains the right to approve, suspend, or terminate any provider
selected by that entity; and
• 	Written arrangements must specify that the performance of the parties is
monitored by the MA organization on an ongoing basis.
110.3 - MA Oversight and Beneficiary Protection Guidance
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
MA organizations, provider groups, individual providers and CMS have a common
interest in preventing delegated provider group financial difficulties that may negatively
impact the well being of Medicare beneficiaries. Similarly, these parties share an interest
in mitigating the impact that provider group failures might have upon Medicare
beneficiaries enrolled in an MA product.

The following is a list of MA regulations that are relevant to MA organizations that have
relationships with delegated entities. These requirements hold MA organizations
responsible for providing care to Medicare beneficiaries, and for protecting Medicare
beneficiaries in instances where delegated entities experience operational difficulties that
may result in failure of the delegated entity to perform delegated functions.
• 	422.100(a) - an MA organization offering an MA plan must provide enrollees in
that plan with coverage of the (plan benefit package) by furnishing the services
directly or through arrangements, or by paying for the benefits;
• 	422.112(b) - The MA organization must ensure continuity of care and integration
of services;
• 	422.504(g)(1) - Each MA organization must adopt and maintain arrangements
satisfactory to CMS to protect its enrollees from incurring liability for payment of
any fees that are the legal obligation of the MA organization;
• 	422.504(i)(1) - Notwithstanding any relationship(s) that the MA organization may
have with related entities, contractors, or subcontractors, the MA organization
maintains ultimate responsibility for adhering to and otherwise fully complying
with all terms and conditions of its contract with CMS;
• 	422.502(i)(4)(i)-(v) - If any of the MA organization's activities or responsibilities
under its contract with CMS are delegated to other parties, written arrangements
must specify that the performance of the parties is monitored by the MA
organization on an ongoing basis, and either provide for revocation of the
delegated activities or specify other remedies where CMS or the MA organization
determines such parties have not performed satisfactorily.
The policies and procedures described in §110.4 are recommended but not required for
MA Organizations to ensure the operational integrity of delegated entities, and to protect
beneficiaries in the event of a delegated provider group(s) insolvency and/or termination.
This additional guidance may prove helpful to MA organizations in their attempt to meet
the aforementioned MA regulatory requirements.
110.4 - Policies and Procedures for Assessing Contracting Provider
Groups' Administrative and Fiscal Capacity to Manage Financial Risk
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
Before an MA organization contracts with an entity to perform functions that are
otherwise the responsibility of the MA organization under its contract with CMS, the MA
organization should develop, implement, and maintain policies and procedures for
assessing contracting provider groups' administrative and fiscal capacity to manage
financial risk prior to delegating MA-related risk to these groups. Suggested policies and
procedures include:

• 	Establish minimum net worth, adequate liquidity and reserve requirements that
the delegated entity must meet before the MA organization contracts with a
group;
• 	Conduct on-site audits to assess the delegated entity's administrative capabilities.
Audit activities would include, but are not limited to: assessment of claims
processing capabilities; financial planning and oversight capabilities; assessing a
group's capacity to measure and accurately report incurred but not reported
(IBNR) claims estimates.
After an MA organization has entered a contract with an entity to perform delegated
functions it must develop policies and procedures for monitoring the fiscal soundness of
at-risk delegated entities on an ongoing basis. These policies and procedures should
specify thresholds that trigger MA organization intervention. Suggested policies and
procedures include:
• 	Periodic collection of at-risk entity's financial statements and claims timeliness
reports;
• 	Periodic auditing of claims payment timeliness and accuracy;
• 	Periodic administrative performance assessments;
• 	Listing of interventions that the MA organization will take and corrective actions
it will require when an at-risk delegated entity falls below minimum standards or
other thresholds; and
• 	Develop, maintain, and implement contingency plans to enable the MA
organization to quickly respond to delegated entity financial failures. Particular
emphasis should be placed on assessing the availability, accessibility, and
continuity of care for Medicare beneficiaries enrolled in an MA plan, and for
preventing inappropriate beneficiary billing for services that are the legal
obligation of the MA organization. See §110.4.1 for suggested elements of a
contingency plan.
110.4.1 - Access to and Continuity of Care
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
MA organizations offering coordinated care plans must:
• 	Honor all open authorizations for care;
• 	Place outbound calls to affected Medicare beneficiaries scheduled for services and
undergoing treatment plans to coordinate continuation of care;
• 	Maintain "network crossover reports," so Medicare beneficiaries can be quickly
reassigned to other plan-contracted providers or groups within the approved
service area; and
• 	Provide an opportunity for members undergoing a treatment plan to continue to
see providers that are no longer in the network due to the group insolvency.

110.4.2 - Prevention of Member Billing
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
The following procedures may help prevent member billing:
• 	Initiate internal audits of hold-harmless provisions in downstream provider
contracts;
• 	Provide written notification to all Medicare beneficiaries assigned to or receiving
care through insolvent provider groups instructing them not to pay bills (except
applicable copayments and or deductibles) for provider group obligations and to
forward any bills to the MA organization;
• 	Provide written notification to an insolvent group's downstream contractors
informing them that billing Medicare members for an insolvent group's
obligations is prohibited; and
• 	Develop and implement specific policies and procedures to prevent non-
contracting providers from billing Medicare beneficiaries for insolvent provider
group obligations.
110.4.3 - Maintenance of and Access to MA-Related Record
Requirements
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
DHHS, the Comptroller General, or their designees may audit, evaluate, or inspect any
books, contracts, medical records, patient care documentation, and other records of the
MA organization or relating to the MA organization's MA contract. DHHS, the
Comptroller General, or their designees may audit, evaluate, or inspect any books,
contracts, medical records, patient care documentation, and other records of the related
entity, contractor, subcontractor, or its transferee that pertain to any aspect of services
performed, reconciliation of benefit liabilities, and determination of amounts payable
under the contract, or as the Secretary may deem necessary to enforce the MA contract.
The MA organization agrees to make available its premises, physical facilities and
equipment, records relating to its Medicare enrollees, and any additional relevant
information that CMS may require. Pursuant to these requirements, the MA organization
further agrees that it must maintain the following types of books, records, documents, and
other evidence of accounting procedures and practices for 10 years from the end date of
an MA contract or the completion date of an audit, whichever is later.
• 	Records sufficient to accommodate periodic auditing of the financial records
(including data related to Medicare utilization, costs, encounter data, and
computation of the bid proposal);
• 	Records sufficient to enable CMS to inspect or otherwise evaluate the quality,
appropriateness and timeliness of services performed under the contract and the
facilities of the organization;

• 	Records sufficient to enable CMS to audit and inspect any books and records of
the MA organization that pertain to the ability of the organization to bear the risk
of potential financial losses, to services performed, or determinations of amounts
payable under the contract;
• 	Records sufficient to properly reflect all direct and indirect costs claimed to have
been incurred and used in the preparation of the bid proposal;
• 	Records sufficient to establish component rates of the bid proposal for
determining additional and supplementary benefits;
• 	Records sufficient to determine the rates utilized in setting premiums for State
insurance agency purposes, and for other government and private purchasers;
• 	Records relating to ownership and operation of the MA organization's financial,
medical, and other record keeping systems;
• 	Financial statements for the current contract period and 10 prior periods;
• 	Federal income tax or informational returns for the current contract period and 10
prior periods;
• 	Asset acquisition, lease, sale, or other ownership issues;
• 	Agreements, contracts, and subcontracts;
• 	Franchise, marketing, and management agreements;
• 	Schedules of charges for the MA organization's fee-for-service patients;
• 	Documentation of matters pertaining to costs of operations;
• 	Documentation of amounts of income received by source and payment;
• 	Cash Flow statements; and
• 	Any financial reports filed with other Federal programs or State authorities;
This requirement includes allowing DHHS, the Comptroller General, or their designee to
have access to facilities and records to evaluate through inspection or other means:
• 	The quality, appropriateness, and timeliness of services furnished to Medicare
enrollees under the contract;
• 	The facilities of the MA organization; and
• 	The enrollment and disenrollment records for the current contract period and 10
prior contract periods.
DHHS, the Comptroller General, or their designee's right to inspect, evaluate, and audit
extends through 10 years from the final date of the contract period or completion of audit,
whichever is later unless:

• 	CMS determines there is a special need to retain a particular record or group of
records for a longer period. CMS notifies the MA organization at least 30 days
before the normal disposition date;
• 	There has been a termination, dispute, or fraud or similar fault by the MA
organization, in which case the retention may be extended to six years from the
date of any resulting final resolution of the termination, dispute, or fraud or
similar fault; or
• 	CMS determines that there is a reasonable possibility of fraud, in which case it
may inspect, evaluate, and audit the MA organization at any time.
NOTE: See 42 CFR 423.504(b)(4)(vi)(H) for additional requirements relating to
fraud, waste, and abuse that MA organizations offering a prescription drug benefit
under Part D must follow.
110.4.4 - Disclosure Requirements
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
The MA organization agrees to disclose the following to CMS:
• 	Certified financial information that must include the following:
o 	Such information as CMS may require demonstrating that the organization
has a fiscally sound operation; and
o 	Such information as CMS may require pertaining to the disclosure of
ownership and control of the MA organization.
• 	All information that is necessary for CMS to administer and evaluate the program
and to simultaneously establish and facilitate a process for current and prospective
beneficiaries to exercise choice in obtaining Medicare services. This information
includes, but is not limited to:
o 	The benefits covered under an MA plan;
o 	The MA monthly basic beneficiary premium and MA monthly
supplemental beneficiary premium, if any, for the plan or in the case of an
MSA plan, the MA monthly MSA premium;
o 	The service area and continuation area, if any, of each plan and the
enrollment capacity of each plan; and
o 	The plan quality and performance indicators for the benefits under the
plan including:
ƒ 	Disenrollment rates for Medicare enrollees electing to receive
benefits through the plan for the previous 2 years;
ƒ 	Information on Medicare enrollee satisfaction;
ƒ 	Information on health outcomes;

ƒ 	The recent record regarding compliance of the plan with
requirements of this part, as determined by CMS; and
ƒ 	Other information determined by CMS to be necessary to assist
beneficiaries in making an informed choice among MA plans and
traditional Medicare;
o 	Information about beneficiary appeals and their disposition;
o 	Information regarding all formal actions, reviews, findings, or other
similar actions by States, other regulatory bodies, or any other certifying
or accrediting organization; and
o 	Any other information deemed necessary by CMS for the administration
or evaluation of the Medicare program.
• 	MA organizations must disclose to existing enrollees and to each new enrollee
electing an MA plan it offers in clear, accurate, and standardized form; and at the
time of enrollment and at least annually thereafter, information relating to the MA
organization's MA plans, including:
o 	The MA plan's service area and any enrollment continuation area;
o 	The benefits offered under the plan, including applicable conditions and
limitations, premiums, cost sharing (such as copayments, deductibles, and
coinsurance), and any other conditions associated with receipt or use of
benefits; and for purposes of comparison;
o 	The benefits offered under original Medicare;
o 	For an MA Medical Savings Account (MSA) plan, the benefits under
other types of MA plans; and
o 	The availability of the Medicare hospice option and any approved
hospices in the service area, including those the MA organization owns,
controls, or has a financial interest in.
• 	The number, mix, and distribution of providers from whom enrollees may obtain
services; any out-of network coverage; any point-of-service option, including the
supplemental premium for that option; and how the MA organization meets MA
access to service requirements;
• 	Out-of-area coverage provided by the plan;
• 	Coverage of emergency services, including:
o 	Explanation of what constitutes an emergency, referencing the definitions
of emergency services and emergency medical condition at 42 CFR
422.113;
o 	The appropriate use of emergency services, stating that prior authorization
cannot be required;

o 	The process and procedures for obtaining emergency services, including
use of the 911 telephone system or its local equivalent;
o 	The locations where emergency care can be obtained and other locations
at which contracting physicians and hospitals provide emergency services
and post-stabilization care included in the MA plan;
• 	Any mandatory or optional supplemental benefits and the premium for those
benefits;
• 	Prior authorization rules and other review requirements that must be met in order
to ensure payment for the services. The MA organization must instruct enrollees
that, in cases where noncontracting providers submit a bill directly to the enrollee,
the enrollee should not pay the bill, but submit it to the MA organization for
processing and determination of enrollee liability, if any;
• 	All grievance and appeals rights and procedures;
• 	A description of the MA organization's quality assurance program; and
• 	Enrollees' disenrollment rights and responsibilities.
Upon request of an individual eligible to elect an MA plan, an MA organization must
provide to the individual the following information:
• 	Benefits under original Medicare, including covered services, beneficiary cost
sharing, such as deductibles, coinsurance, copayment amounts and any
beneficiary liability for balance billing;
• 	Information and instructions on how to exercise election options under this
subpart;
• 	A general description of procedural rights (including grievance and appeals
procedures) under original Medicare and the MA program and the right to be
protected against discrimination based on factors related to health status;
• 	The fact that an MA organization may terminate or refuse to renew its contract, or
reduce the service area included in its contract, and the effect that any of those
actions may have on individuals enrolled in that organization's MA plan;
• 	Benefits, including covered services beyond those provided under original
Medicare, any beneficiary cost sharing, and any maximum limitations on out-of-
pocket expenses, the extent to which an enrollee may obtain benefits through out-
of-network health care providers, the types of providers that participate in the
plan's network and the extent to which an enrollee may select among those
providers, and the coverage of emergency and urgently needed services. In the
case of an MA MSA plan, the amount of the annual MSA deposit and the
differences in cost-sharing, enrollee premiums, and balance billing, as compared
to MA plans. In the case of a MA private fee-for-service plan, differences in cost
sharing, enrollee premiums, and balance billing, as compared to MA plans;

• 	The MA monthly basic beneficiary premium and the MA monthly supplemental
beneficiary premium (if any);
• 	The plan's service area;
• 	Quality and performance indicators for benefits under a plan to the extent they are
available as follows (and how they compare with indicators under original
Medicare):
o 	Disenrollment rates for Medicare enrollees for the 2 previous years,
excluding disenrollment due to death or moving outside the plan's service
area, calculated according to CMS guidelines;
o 	Medicare enrollee satisfaction;
o 	Health outcomes;
o 	Plan-level appeal data;
o 	The recent record of plan compliance with the requirements of this part, as
determined by the Secretary; and
o 	Other performance indicators.
• 	Whether the plan offers mandatory supplemental benefits or offers optional
supplemental benefits and the premiums and other terms and conditions for those
benefits;
• 	The procedures the organization uses to control utilization of services and
expenditures;
• 	The number of disputes, and the disposition in the aggregate, in a manner and
form described by the Secretary. Such disputes shall be categorized as:
o 	Grievances according to Subpart M of 42 CFR 422 and Chapter 13 of this
manual, when published;
o 	Appeals according to Subpart M of 42 CFR 422 and Chapter 13 of this
manual, when published. A summary description of the method of
compensation for physicians;
• 	Financial condition of the MA organization, including the most recently audited
information regarding, at least, a description of the financial condition of the MA
organization offering the plan. Other MA organizational financial information that
must be disclosed:
o 	The cost of its operations;
o 	The patterns of utilization of its services;
o 	The availability, accessibility, and acceptability of its services;
o 	To the extent practical, developments in the health status of its enrollees;

o 	Information demonstrating that the MA organization has a fiscally sound
operation; and
o 	Other matters that CMS may require.
110.4.5 - Additional MA Reporting Requirements
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
Each MA organization must have a Management Information System to compile,
evaluate, and produce reports for CMS, its enrollees, and the public as needed. This
system must insure the confidentiality of the doctor-patient relationship and the privacy
of individual's records. The system must be able to produce statistics and other
information with respect to:
• 	The cost of the MA organization's operations;
• 	The patterns of utilization of its services;
• 	The availability, accessibility, and acceptability of its services;
• 	To the extent practical, developments in the health status of its enrollees;
• 	Information demonstrating that the MA organization has a fiscally sound
operation; and
• 	And any other information required by CMS when it gives advance notice before
the beginning of the contract year.
In addition, each MA organization, through its Management Information System, must
report to CMS:
• 	With respect to Business Transactions as defined above, MA organizations must
provide either:
o 	A showing that the costs of the transactions listed do not exceed the costs
that would be incurred if these transactions were with someone who is not
a party in interest; or
o 	If they do exceed the limit of $25,000 or 5 percent of the MA
organization's total operating expenses, a justification that the higher costs
are consistent with prudent management and fiscal soundness
requirements;
• 	A combined financial statement for the MA organization and a party in interest if
either 35 percent or more of the costs of operation of the MA organization go to a
party in interest or 35 percent or more of the revenue of a party in interest is from
the MA organization.
110.4.6 - Reporting Requirements for Combined Financial Statements

(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
The combined financial statements described at 42 CFR 422.516(b)(3) must display in
separate columns the financial information for the MA organization and each of the
parties in interest. Inter-entity transactions must be eliminated in the consolidated
column, the statements must have been examined by an independent auditor in
accordance with generally accepted accounting principles, and must include appropriate
opinions and notes. Upon written request from an MA organization showing good cause
that is determined at the discretion of CMS, CMS may waive the requirement that the
organization's combined financial statement include the information required regarding
combined financial statements.
110.4.7 - Reporting and Disclosure Requirements under Employment
Retirement Income Security Act of 1974 (ERISA)
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
For any employees' health benefits plan that includes an MA plan in its offerings, the MA
organization must furnish, upon request, the information the organization needs to fulfill
its reporting and disclosure obligations (with respect to the particular MA organization)
under the ERISA. The organization must furnish the information to the employer or the
employer's designee, or the plan administrator as defined under ERISA.
Each organization must notify CMS of any loans or other special financial arrangements
it makes with contractors, subcontractors, and related entities, and must make information
reported to CMS regarding benefits, beneficiary cost sharing, service area and
continuation area if any, plan quality and performance indicators, beneficiary appeals and
grievances, MSA demonstration project information, and all formal actions taken by
regulatory/ licensing/ accrediting bodies available to its enrollees upon request.
120 - Compliance with Other Laws and Regulations
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
MA organizations are obligated to comply with other laws, specifically Federal laws and
regulations designed to prevent or ameliorate fraud, waste, and abuse including, but not
limited to:
• 	Applicable provisions of Federal criminal law;
• 	The False Claims Act (31 U.S.C. 3729 et seq.);
• 	The Anti-kickback statute (Section 1128B(b) of the Act); and
• 	HIPAA administrative simplification rules at 45 CFR Part 160, 162, and 164.
MA organizations receiving Federal payments under MA contracts, and related entities,
contractors, and subcontractors paid by an MA organization to fulfill its obligations under
its MA contract are subject to certain laws that are applicable to individuals and entities
receiving Federal funds. MA organizations must inform all related entities, contractors

and subcontractors, first tier and downstream entities that payments they receive are, in
whole or in part, from Federal funds.
MA organizations offering a Part D prescription drug benefit must follow additional
requirements relating to fraud, waste, and abuse. Please see 42 CFR 423.504(b)(4)(vi)(H)
for these requirements.
130 - Certification of Data That Determine Payment Requirements
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
As a condition for receiving a MA related monthly payment from CMS, the MAO agrees
that its chief executive officer (CEO), chief financial officer (CFO), or an individual
delegated the authority to sign on behalf of one of these officers, and who reports directly
to such officer, must request payment under the contract on a document that attests to
(based on best knowledge, information and belief, as of the date specified on the
certification form) the accuracy, completeness, and truthfulness of relevant data that
CMS requests. Such data include specified enrollment/disenrollment information,
changes in benefit packages, and other information that CMS may specify.
The CEO, CFO, or an individual delegated the authority to sign on behalf of one of these
officers, and who reports directly to such officer, must attest to the fact that each enrollee
for whom the organization is requesting payment is validly enrolled in an MA plan
offered by the organization, and the information relied upon by CMS in determining
payment (based on best knowledge, information, and belief as of the date specified on the
attestation form) is accurate, complete, and truthful.
The CEO, CFO, or an individual delegated with the authority to sign on behalf of one of
these officers, and who reports directly to such officer, must attest to (based on best
knowledge, information and belief, as of the date specified on the attestation form) that
the data it submits are accurate, complete, and truthful. If such data are generated by a
related entity, contractor, or subcontractor of an MAO, such entity, contractor, or
subcontractor must similarly attest to (based on best knowledge, information, and belief,
as of the date specified on the attestation form) the accuracy, completeness, and
truthfulness of the data.
The CEO, CFO, or an individual delegated the authority to sign on behalf of one of these
officers, and who reports directly to such officer, must attest to (based on best
knowledge, information and belief, as of the date specified on the attestation form) that
the information in its bid submission is accurate, complete, and truthful and fully
conforms to the bid proposal requirements.
This attestation requirement is applicable to all MA contractors, including those that are
nonrenewing or terminating their contracts.

140 - Special Rules for Religious Fraternal Benefit (RFB) Societies
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
In order to participate as an MA organization, an RFB society may not impose any
limitation on membership based on any factor related to health status and must offer in
addition to the MA RFB plan, health coverage to individuals who are members of the
church or convention or group of churches with which the society is affiliated, but who
are not entitled to receive benefits from the Medicare program.

Appendix A - Certification Of Monthly Enrollment and Payment Data
Relating to CMS Payment to a Medicare Advantage Organization
(Rev. 79, Issued 02-17-06, Effective Date 02-17-06)
Pursuant to the contract(s) between the Centers for Medicare & Medicaid
Services (CMS) and (NAME OF MEDICARE ADVANTAGE ORGANIZATION),
hereafter referred to as the “MA Organization,” governing the operation of the following
Medicare Advantage plans (PLAN IDENTIFICATION NUMBERS ), the MA
Organization hereby requests payment under the contract, and in doing so, makes the
following certifications concerning CMS payments to the MA Organization. The MA
Organization acknowledges that the information described below directly affects the
calculation of CMS payments to the MA Organization and that misrepresentations and
omissions to CMS about the accuracy of such information may result in Federal civil
action and/or criminal prosecution. This certification shall not be considered a waiver of
the MA Organization’s right to seek payment adjustments from CMS based on
information or data which does not become available until after the date the MA
Organization submits this certification.
1. The MA Organization has reported to CMS for applications received in the
month of (MONTH AND YEAR) all new enrollments, disenrollments, and changes in
Plan Benefit Packages, as well as those beneficiaries who have met the qualifying
institutional period with respect to the above-stated MA plans. Based on best knowledge,
information, and belief, all information submitted to CMS in this report is accurate,
complete, and truthful.
2. The MA Organization has reviewed the CMS monthly membership report and
reply listing for the month of _______________ (MONTH AND YEAR) for the above-
stated MA plans and has submitted requests to the IntegriGuard, under separate cover, for
retroactive adjustments to correct payment data when the MA Organization has more
accurate information. This may include enrollment status, working aged status,
institutional status, Medicaid status, and State and County Code related to specific
beneficiary.
For those portions of the monthly membership report and the reply listing to
which the MA Organization raises no objection, the MA Organization, through the
certifying CEO/CFO, will be deemed to have attested, based on my best knowledge,
information, and belief, to their accuracy, completeness, and truthfulness.
_____________________________
NAME
TITLE
on behalf of
_______________________________
(MA Organization)

Transmittals Issued for this Chapter
Rev # 	Issue Date 	Subject 	Impl Date CR#
R83MCM 04/25/2007 	Chapter 11, Medicare Advantage Application
Procedures and Contract Requirements
04/25/2007 N/A
R79MCM 02/17/2006 	Changes in MCM Chapter 11, Medicare
Advantage Application Procedures and
Contract Requirement
N/A 	N/A
R56MCM 07/09/2004 	Administrative Contracting Requirements 	N/A 	N/A
R53MCM 05/21/2004 	Termination Notification Requirements 	N/A 	N/A
R33MCM 10/03/2003 	Revised Appendix A 	N/A 	N/A
R21MCM 04/04/2003 	Conditions for Entering Managed care
Contract and Special Rules for religious and
Fraternal benefit Societies
04/04/2003 N/A
R14MCM 09/27/2002 	Miscellaneous Changes 	01/01/2003 N/A
R08MCM 03/20/2002 	Initial Issuance of Chapter 	N/A 	N/A