Commentaries: Art. 11

Outside normal working hours and on public holidays, the PTSS, the TSPs, with the exception of those with reduced surveillance duties (Art. 51), and the PDCSs with more extensive surveillance duties (Art. 52) must provide an on-call service during which they must be available at all times in order to rectify faults and provide the following services insofar as they are required to do so in accordance with Articles 18 and 50:
1. providing information in accordance with Articles 35–43, 48a –48c and in accordance with Article 27 in conjunction with the Articles 35, 40, 42 and 43;
2. activating real-time surveillance in accordance with Articles 54–59;
3. conducting urgent retrospective surveillance activities in accordance with Articles 60–63, 65 and 66;
4. conducting missing person searches in accordance with Article 67 and wanted person searches in accordance with Article 68, with the exception of network coverage analysis in preparation for an antenna search in accordance with Article 64;
5. issuing assignments for the mobile phone localisation of suspected terrorists in accordance with Article 68a ;
The authorities must notify the PTSS on-call service by telephone of services provided under paragraph 1, unless the information is provided automatically via the query interface of the processing systems.
Requests for special information and orders for special surveillance activities (Art. 25) shall not be accepted or processed outside normal working hours or on public holidays.
TSPs with reduced surveillance duties (Art. 51), PDCSs and PDCSs with more extensive duties to provide information (Art. 22) that already have an internal on-call service must provide the PTSS with the current contact details for their on-call service. In particularly urgent cases, the PTSS is permitted to contact them outside normal working hours and on public holidays via this channel.