Commentaries: Art. 20

Registrars must propose an offering consisting exclusively of the allocation of a domain name (unbundled offering).
They must guarantee their customers at all times the opportunity to transfer the administrative management of a domain name to a new registrar. Civil claims for non-execution of the contract are reserved.
Registrars must retain commercial correspondence, supporting documentation, titles and log files classified according to domain names for a period of 10 years from the end of registration of a domain name. They shall present them, on request, to the Registry within 3 working days at the latest.
Registrars must:
1. collaborate with the Registry and provide it with all necessary technical and organisational assistance and support in order to ensure the continuity and the security of the administration of the domain names;
2. ensure that holders of the domain names for which they provide administrative management are informed of the cessation of any registrar’s activities and of the steps to be taken to safeguard their claims.