If the operator outsources significant services, it shall select its service providers with care and instruct them appropriately.
The operator shall integrate the outsourced services into its internal control system and monitor the performance of the service provider on an ongoing basis.
The operator shall, with regard to any outsourced services, remain responsible for compliance with the special requirements specified in this chapter.
The outsourcing contract shall, in particular, specify:
the services to be rendered by the service provider;
the possibilities for the National Bank, the operator or a mandated external party to examine – in full and without hindrance – the services outsourced to the service provider.
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