Key legal question
Whether the insured person missed the counseling appointment without an excusable reason under unemployment insurance law.
Extracted holding
No. The email request for postponement was deemed to have reached the responsible advisor, so the failure to appear was excused and no sanctionable breach existed.
Extracted reasoning
The insured person had sent her message to the correct address, and the non-notice of that message was not her fault. Because she apologized for her absence, the statutory condition for a suspension was not met.