Key legal question
Whether the insurer could lawfully terminate accident-insurance benefits retroactively from 1 April 2007 for lack of natural and adequate causation.
Extracted holding
The existing file did not permit a reliable finding that no compensable organic or psychogenic accident consequences remained; the causation issue had to be reassessed after further medical clarification.
Extracted reasoning
The medical opinions were unclear and partly contradictory, and the insurer relied only on an internal file opinion. In the absence of a comprehensive external multidisciplinary expert report, the contradictions could not be resolved with the required degree of probability.