Key legal question
Whether the complaint was admissible and the insured had a legally protected interest in challenging the pension start date.
Extracted holding
The complaint was admissible because the requested change affected the dispositive part of the pension decision and the insured had a protected interest.
Extracted reasoning
A party may challenge a benefit decision when it seeks modification of the dispositive outcome; the start of incapacity is binding for occupational pension purposes, so the insured also had an interest in immediate clarification.