Key legal question
Whether CNA had to investigate the claimant’s neurological problems before deciding on disability-related consequences.
Extracted holding
Yes. Because the neurological complaints were not examined by CNA, the matter had to be sent back for further inquiry.
Extracted reasoning
The divergent disability assessments by the different insurers indicated that the factual basis was incomplete. In particular, CNA had not addressed the neurological issues, so the factual findings were insufficient for a final decision.