100-09 Medicare Contractor Beneficiary and Provider Communications Manual: Crosswalk

Medicare Contractor Beneficiary and Provider
Communications Manual
(Rev. 1, 10-01-03)
Crosswalk to Old Manuals
Section = Section number in this manual
PM = Program Memoranda
Section 	Intermediary
Pub 13
Carrier
Pub 14
PM 	Description
10 	Introduction
20 	A2-2957 	B2-5100 	Contractor Identification on Medicare
Communications and Prohibitions on Use of
Promotional Messages
20 	A3-3701 	Contractor Identification on Medicare
Communications and Prohibitions on Use of
Promotional Messages
20.1 	B2-5106 	Signature on Correspondence with
Physicians and Beneficiaries
30 	A2-2958 	B2-5104 	Beneficiary Services
30.1 	A2-2958A 	B2-5104A 	Guidelines for Handling Telephone Inquiries
30.1.1 	A2-2958A 	B2-5104A 	Toll-Free Network Services
30.1.2 	A2-2958A 	B2-5104A 	Publication of Toll Free Numbers
30.1.3 	A2-2958A 	B2-5104A 	Call Handling Requirements
30.1.4 	A2-2958A 	B2-5104A 	CSAMS Reporting Requirements
30.1.5 	A2-2958A 	B2-5104A 	CSR Qualifications
30.1.6 	A2-2958A 	B2-5104A 	CSR Training
30.1.7 	A2-2958A 	B2-5104A 	Quality Call Monitoring
30.1.8 	A2-2958A 	B2-5104A 	Disclosure of Information
30.1.9 	A2-2958A 	B2-5104A 	Fraud and Abuse
30.1.10 	A2-2958A 	B2-5104A 	Next Generation Desktop
30.1.11 	A2-2958A 	B2-5104A 	Publication Requests
30.1.12 	A2-2958A 	B2-5104A 	MEDPARD

Section 	Intermediary
Pub 13
Carrier
Pub 14
PM 	Description
30.1.13 	A2-2958A 	B2-5104A 	Cll Center User Group
30.1.14 	A2-2958A 	B2-5104A 	Performance Improvements
30.2 	A2-2958B 	B2-5104B 	Guidelines for Handling Written Inquiries
30.2.1 	A2-2958B 	B2-5104B 	Contractor Guidelines for High Quality
Written Responses to Inquiries
30.2.2 	A2-2958B 	B2-5104B 	Replying to Correspondence from Members
of Congress
30.2.3 	A2-2958B 	B2-5104B 	Content of Request for Refund Letter
30.3 	A2-2958C 	B2-5104C 	Walk-in Inquiries
30.3.1 	A2-2958C2 	B2-5104C2 	Guidelines for High Quality Walk-in Service
30.4 	A2-2958C 	B2-5104C 	Surveys
40 	A2-2959 	B2-5105 	Provider Services
40.1 	A2-2959A 	B2-5105A 	Written Inquiries
40.1.1 	A2-2959A 	B2-5105A 	Requirements for Handling Written Inquiries
40.1.2 	A2-2959A/B 	B2-5105A/B 	Requirements for Responding to Inquiries
40.2 	A2-2959C 	B2-5105C 	AB-02-006 Telephone Inquiries
40.3 	A2-2959D 	B2-5105D 	Processes for Line Changes, Troubleshooting
and Disaster Recovery
50 	A2 2965 	B2-5107 	Provider/Supplier Communications –
Provider/Supplier Education and Training
50.1 	A2 2965 	B2-5107 	Program Elements
50.2 	A2 2965 	B2-5107 	Program Administration
50.3 	A2 2965 	B2-5107 	Charging Fees to Providers/Suppliers for
Medicare Education and Training Activities
60 	AB-02-94 	Addendum A - Disclosure Desk Reference
for Call Centers
70 	B3-4630 	Correct Coding Initiative
70.1 	B3-4630A 	Effective Date/Scope
70.2 	B3-4630B 	MSN Messages
70.3 	B3-4630C 	Remittance Notice Messages

Section 	Intermediary
Pub 13
Carrier
Pub 14
PM 	Description
70.4 	B3-4630D 	Correct Coding Modifier Indicators and
HCPCS Modifiers
70.5 	B3-4630E 	Limiting Charge
70.6 	B3-4630F 	Appeals
70.7 	B3-4630G 	Savings Report
70.8 	B3-4630H 	National Technical Information Service
(NTIS), Department of Commerce
70.9 	B3-4630I 	Adjustments
70.10 	B3-4630J 	Professional Component Modifier
70.11 	B3-4630K 	Ambulatory Surgical Center (ASC) Facility
70.12 	B3-4630L 	Correspondence Language
70.13 	B3-4630M 	Correct Coding Edit Files