Question juridique clé
Whether AXA could refuse to enter into the objection because the insured person refused further medical cooperation.
Solution extraite
No. Although the insurer had to investigate further, the objection procedure required a material decision on the available file; non-entry was unjustified.
Motifs extraits
The insurer must examine an objection on the merits and may order additional investigations, but non-entry under Art. 43(3) ATSG is reserved for cases where a merits decision is impossible without the party's cooperation.