Questão jurídica principal
Whether refusing to hear the Allianz claims manager violated the right to be heard.
Decisão extraída
No violation: the proposed testimony was already in the file, and the cantonal court could anticipate that it would not change its view.
Fundamentação extraída
The decisive content of the statement was already known; no concrete indication showed that an additional hearing would alter the assessment, so the refusal of evidence was not arbitrary.