The providers of internet access shall transmit information without making any technical or commercial distinction between senders, recipients, content, services, service classes, protocols, applications, programmes or terminals.
They may transmit information by different methods if this is required in order to:
comply with a statutory requirement or court decision;
guarantee the integrity or security of the network, the services provided on this network or the terminals connected to it;
comply with an express request from the customer; or
overcome temporary and exceptional network congestion; in doing so, equivalent forms of data traffic shall be treated equally.
In addition to internet access, they may offer other services via the same connection which must be optimised for specific content, applications or services in order to meet the quality requirements of customers. These other services must not be usable or offered as a substitute for internet access services, and they must not degrade the quality of internet access services.
If they handle information in a different technical or economic manner during transmission, they must inform their customers and the public of this.
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