Art. 56

(Art. 64 RTVA)

1. If the telecommunications service provider uses a different technical processing procedure from the broadcaster, the programme services and the coupled services must be transmitted in such a way that the audience is able to use them in a quality corresponding to the requirements of Article 45.
2. If international standards exist for equipment or services that are used to process programme services or with regard to open interfaces, DETEC may declare these standards binding if this is necessary to safeguard diversity of opinion.
3. The telecommunications service provider must allow the broadcaster to manage its customer relations. Telecommunications service providers and broadcasters shall set down the technical and commercial implementation of customer relations management in an agreement. DETEC may issue technical and administrative requirements.
4. The telecommunications service provider may not use data that it has acquired in connection with the implementation of paragraph 3 for other purposes and in particular may not forward it to other business units, subsidiary companies, partnership undertakings and third parties.